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KrakenKR

Voice Specialist - Fixed Term

Based in San Francisco, Kraken is the world’s largest global bitcoin exchange in euro volume and liquidity.

Kraken

Employee count: 51-200

BR, CA + 8 more

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Kraken is a mission-focused company that's building the future of crypto. As a Voice Specialist, you'll be part of a fully remote team that provides premium, in-app voice service to Kraken's highest-value clients. You'll be responsible for delivering fast, clear, and trustworthy service that shapes every interaction into a 6-Star journey and deepens clients' connection with Kraken.

Requirements

  • Answer inbound Voice calls with friendly, professional service
  • Drive quick, accurate resolutions
  • Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities
  • Test new products and features to develop expertise that resolves issues end-to-end and responsibly position products where they fit
  • Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels, and remain engaged to shape client centered outcomes at the product and policy level
  • Take ownership to continuously optimize your performance and ability to add value to Kraken
  • Be part of a lean, agile team capable of assisting email and chat teams during surges; participate in growth focused special projects that drive the client experience

Benefits

  • Flexible work arrangement
  • Opportunity to work with a leading crypto company
  • Chance to develop expertise in a fast-paced, high-growth industry
  • Collaborative and supportive team environment

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Hiring timezones

Canada +/- 0 hours, and 9 other timezones

About Kraken

Learn more about Kraken and their company culture.

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Based in San Francisco, Kraken is the world’s largest global bitcoin exchange in euro volume and liquidity. Kraken’s clients also trade USD, CAD, ETH, XRP, LTC, and other digital currencies, on a platform consistently rated the best and most secure bitcoin exchange by independent news media.

Kraken’s employees are generally not listed on LinkedIn due to the company’s security policy.

Founded in 2011, Kraken was the first bitcoin exchange to have its market data displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and one of the first exchanges to offer leveraged bitcoin margin trading. Kraken is trusted by millions of traders, institutions, and authorities across the world, from Toyko’s court-appointed trustee to Germany’s BaFin regulated Fidor Bank. In January 2016, Kraken announced that it was acquiring prominent bitcoin exchanges Coinsetter and Cavirtex to expand into American and Canadian markets. In 2019 Kraken acquired Crypto Facilities a registered futures platform.

Kraken is backed by investors including, Money Partners Group, Hummingbird Ventures, Blockchain Capital, and Digital Currency Group, among others.

"We wake up every single day determined to change the world by delivering a great exchange. Bitcoin is more than just a new way to make purchases. It’s even more than a protocol for exchanging value over the internet without an intermediary. We are empowering people to live simply, efficiently and more connected to others. We put our clients’ best interests first and foremost. They are at the heart of our company and drive everything we do. We believe in having a laser focus when pursuing our strategic goals and participate only in markets where we can make a significant contribution. We believe in complete transparency, deep collaboration and we never forget that people come first. Having this mindset allows us to grow and advance at a rate which others cannot."​
Jesse Powell, CEO of Kraken

Employee benefits

Learn about the employee benefits and perks provided at Kraken.

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Equity Options

Kraken owes its success and growth to its people. That's why we offer nearly all our Krakenites a stake in the company.

Get paid in crypto

Kraken prides itself on being at the forefront of crypto innovation, and that means the majority of our workforce has the option to be paid in bitcoin.

View Kraken's employee benefits
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Kraken

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Kraken hiring Voice Specialist - Fixed Term • Remote (Work from Home) | Himalayas