Senior Client Delivery Lead (Energy Billing experience)

At the heart of what we do is a culture of innovation and customer focus. Kraken is the world's only proven end-to-end platform for utilities, transforming the energy sector with advanced technology that optimizes operations and enhances customer experiences. Our mission is to facilitate the global transition to green energy, making it quicker and more affordable for everyone. We manage over 60 million customer accounts across 27 countries, optimizing more than 50 GW of power through our network, which includes off-shore wind, grid-scale batteries, and over 300,000 connected devices like electric vehicles and charging stations.

Kraken not only drives operational efficiency but also empowers utilities to exceed customer expectations. We provide solutions for distribution and water utilities to consolidate their technology into a seamless operational framework. This allows service teams to efficiently resolve customer inquiries and enhances their ability to innovate, delivering new products faster and more cost-effectively. Our commitment is to support our clients in sustainably managing distributed energy resources (DERs) and utilizing renewable generation to maximize revenue while minimizing carbon footprints. By streamlining backend operations and placing emphasis on customer satisfaction, Kraken is setting industry standards for technology-led transformations in the utilities landscape.