Technical Support Engineer

Technical Support Engineer for Kota, a reimagining insurance and retirement benefits platform. Responsible for resolving technical issues, partnering with customers, and driving product quality.

Requirements

• 3–4 years of experience in technical support, application support at B2B SaaS or API-first companies.
• Comfortable reading and debugging code (we primarily use TypeScript/Node.js/.NET/Postgres)
• Strong working knowledge of REST APIs: authentication flows (OAuth, API keys), webhooks, pagination, rate limits
• Strong production debugging skills using logs, metrics, and traces
• Proficient with SQL - you can write queries to investigate data issues, check database state, and validate records without waiting for someone else.
• Experience working with ticketing and escalation tools (e.g. Intercom, Linear, Jira, Zendesk)
• Excellent written communication: you can explain a complex technical issue to a non-technical HR manager and then turn around and write a precise bug report for an engineer.
• High ownership mentality - you treat open issues as your personal responsibility until they are resolved.

Benefits

• Health Insurance via Kota with generous allowance
• Workplace Pension with matched contributions up to 5% via Kota
• WFH stipend to support your home office
• 25 days of Paid Time Off (PTO)
• Annual company-wide offsite + dedicated team offsite
• Attractive stock options for all employees