Onboarding Specialist

We're looking for an Onboarding Specialist to deliver fast, accurate and delightful onboarding experiences for new customers, ensuring they get set up smoothly and see immediate value from Kota.

Requirements

• 1-3 years experience in onboarding, implementation or customer-facing operations in a SaaS company or startup
• Experience with structured problem solving and managing multiple onboarding projects
• Clear, empathetic communication skills and experience explaining timelines, processes and product steps
• Hands-on experience improving systems or workflows and using automation tools like Zapier, Intercom or Retool
• Experience with health, life or pension products in Ireland or the UK is a strong advantage

Benefits

• Competitive salary
• Equity in a fast-growing start-up
• Health Insurance contribution via Kota
• Access to a Workplace Pension with matched contributions
• WFH stipend
• Group Life Assurance via Kota
• Generous PTO
• Annual, company-wide offsite