Field Service Team Lead, Inspection

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Your role in our team

• You will supervise the field service engineers associated with Körber Pharma Inspection
• You will manage field service engineers' schedules to achieve utilization, efficiencies, and financial targets
• You will develop the technical competencies of the field service engineers continuously
• You will perform administrative tasks associated with the service department (Time, Expense Approval, etc.)
• You will ensure that all service issues and problems are solved in a timely manner to meet customer expectations
• You will provide support and technical information to Customers and Field Service Engineers regarding Körber Pharma products and services, including mechanical, electrical, and PLC/HMI support and camera systems
• You will work with the Field Service Estimator / Scheduler to create accurate and timely Service Estimates for Customers and the Körber Pharma sales and project teams
• You will work with the Field Service Estimator / Scheduler and the Head of Field Service to schedule Service visits
• You will understand and use the Jira ticket system for Körber Pharma to document, escalate, and resolve issues and facilitate timely responses to customers
• You will improve Customer satisfaction by providing internal and external Customer support and direction with prompt service resolution, including on-site support as required
• You will provide field service to customers when additional support is needed. May be required to visit customers to proactively identify and address concerns and resolve problems
• You will work closely with the Head of Field Service to provide feedback from the field for updates of machine manuals, spare parts lists, and resolution of equipment problems

Your profile

• You have a Vocational or Associates degree in a technical field
• You have 5 to 7 years in a Field Service Supervisory or Management position
• You have 5 to 7 years of applicable technical / application experience in manufacturing and automation equipment
• You have experience with vision inspection in the packaging industry with pharmaceutical experience is a plus
• You have expeirence in Sales Force or CRM
• You have Jira experience
• You are able to multi-task, plan and schedule, and take direction
• You possess professional telephone etiquette and excellent customer service/support skills
• You are able to be on-call and provide weekend support
• You are able to travel a minimum of 25%

Your working environment at Körber

Join Körber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects – you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain.

Your benefits

• You will work in a modern work environment with open culture towards improvements and new ideas.
• You are part of a global operating company with a wide customer basis and a growing business.
• You profit from international cooperation within group-expert network to implement corporate wide concepts.
• You will work in a team who is focusing or exceeding customer requirements.
• You will receive an attractive compensation package including health, dental, vision insurance and retirement plan.

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you!

Equal employer opportunity

Körber Pharma is an Equal Employment Opportunity Employer.

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

Recruitment Team

For questions please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
Please apply exclusively via the “Apply now” button.

Recruiter: Nichole Schally

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.