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KoothKO

Mental Health Support Practitioner (Bilingual Preferred)

Kooth plc is a digital mental health provider offering online support services to children, young people, and adults in the UK and US. They provide a range of therapeutic tools, peer support, and professional counselling through their platforms Kooth, Qwell, and Soluna.

Kooth

Employee count: 501-1000

Salary: 52k-64k USD

United States only

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About Us:

At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care.

Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact.

We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact.

What We’re Looking For:

Role Objective:

Help individuals develop achievable and measurable goals to monitor success and motivate behavioral change. Provide on-platform behavioral health care to children and youth accessing the service.

Providing Structured Wellness Coaching:

  • Prevention, wellness promotion and psychoeducation through structured coaching sessions
  • Care coordination & case management
  • Offering Behavioral Health/ Wellness Coaching interventions
  • Develop individualized care plans to effectively goal set and action plan for positive behavioral change
  • Risk assessment and mitigation
  • Optimize positive mental health by addressing determinants of positive mental health
  • Minimize mental health problems by addressing determinants of mental health problems
  • Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals

Providing Single Session Wellness Coaching:

  • Applies user-centered design processes, including user research, persona development, and usability testing, to create designs that meet user needs and enhance user experiences.

Collaboration & Communication:

  • Care coordination & case management
  • To effectively goal set and action plan for positive behavioral change, based on individual needs
  • Risk assessment and mitigation
  • Prevention, wellness promotion and psychoeducation through drop-in, single-session coaching
  • Offering Behavioral Health/ Wellness Coaching interventions
  • Optimize positive mental health by addressing determinants of positive mental health
  • Minimize mental health problems by addressing determinants of mental health problems

Screening and Assessment:

  • Mental Health & wellness screening, assessment and progress monitoring
  • Risk assessment and mitigation
  • Identify individual users who are experiencing or are at risk of experiencing social, emotional, and/or behavioral difficulties
  • Identify and support a person in crisis and know when to facilitate referrals

Moderation of Submitted Content:

  • Moderation of service user submitted content following policy and procedures
  • Risk assessment and mitigation
  • Optimize positive mental health by addressing determinants of positive mental health
  • Minimize mental health problems by addressing determinants of mental health problems
  • Moderating Journals & Goals
  • Appropriately and encouraging engagement relevant to presenting issues
  • Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation

Warm Hand Offs:

  • Thrives in a fast-paced, dynamic environment, adapting to changing priorities and managing multiple projects. Embraces feedback and continuously seeks opportunities for learning and professional development to stay updated with the latest design trends and advancements.

Attending supervision, training, meetings:

  • Attend and effectively contribute to clinical supervision.
  • Commit to our mandatory in-house training and continuing professional development opportunities.
  • Attend and effectively contribute to both performance management and team meetings

Administration:

  • Maintain accurate records in line with Kooth’s policies and procedures, and approved systems and processes.
  • Liaise with other professionals around safeguarding issues and concerns.
  • Support operational aspects of Kooth to ensure consistent, reliable, and repeatable experiences

Schedule & Availability Requirements:

To ensure consistent coverage for our team, the successful candidate must be available during the following window:

  • Tuesday through Friday: 9:45 AM – 6:15 PM PT
  • Saturday: 9:45 AM – 6:15 PM PT
  • Total Hours: 24 hours per week.

Requirements

What You’ll Bring:

Education/Qualifications:

  • BA level mental health degrees, eg BA in Psychology or Social Work
  • MA level mental health degree, not licensed
  • National Certified Peer Recovery Support Specialist
  • National Association for Alcoholism and Drug Abuse Counselor
  • Community Health Worker
  • Permanently reside within the US 48 contiguous states
  • Six months experience as a crisis worker and /or volunteer experience providing crisis support services.
  • Bilingual in Spanish is a plus.

Benefits

What You’ll Get:

Compensation: This role offers an hourly rate of $25 to $31, based on experience. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.

Equal Employment Opportunity:

Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Reasonable Accommodations:

Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.

Ready to Join Us?

If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.

About the job

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Posted on

Job type

Part Time

Experience level

Salary

Salary: 52k-64k USD

Education

Bachelor degree
Postgraduate degree
Professional certificate

Experience

6 months minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Kooth

Learn more about Kooth and their company culture.

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Founded in 2001, Kooth plc embarked on a mission to revolutionize mental health care by leveraging the power of the internet. The vision was clear: to create a space where individuals could access mental health support anonymously, without the traditional barriers of referrals, waiting lists, or thresholds. This pioneering approach aimed to particularly reach those who might otherwise avoid seeking help due to perceived stigma. Over the next two decades, Kooth meticulously built its platform, focusing on providing a safe, credible, and accredited online service. Their commitment to accessibility, anonymity, choice, and community became the cornerstones of their service, empowering users to take control of their mental wellbeing journey.

Kooth's journey has been one of steady growth and increasing impact. They established themselves as a trusted partner for the NHS and local authorities across the United Kingdom, becoming the UK's largest provider of digital mental health solutions for children, young people, and adults. The company's services, Kooth for young people and Qwell for adults, offer a range of therapeutic tools and interventions, from self-help resources and peer-to-peer support to professional counselling. Recognizing the global need for accessible mental health care, Kooth expanded its operations to the United States. A significant milestone in this international expansion was securing a transformational contract with the California Department of Health Care Services to provide digital mental health care to millions of young people. This, along with other contract wins and a successful IPO on the London Stock Exchange in 2020, has solidified Kooth's position as a leader in the digital mental health space, poised to continue its mission of making effective mental health support available to everyone, globally.

Employee benefits

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Computer Provided

Computer Provided

Cycle to Work Scheme

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle.

Disability Insurance

Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

Flexible working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

View Kooth's employee benefits
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Kooth

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