United States onlyKontakt.io is building the platform that care operations run on.
We reduce waste, cut costs, and improve revenue by improving throughput, asset utilization and staff productivity. Our platform uses AI, RTLS, and EHR data to enable self-learning agents to automate workflows, adapt in real-time, and orchestrate all of care delivery operations.
Easy to deploy and scale, it gives a clear picture of spaces, equipment, and people, eliminating inefficiencies and enhancing the patient experience. With measurable 10X ROI and over 20+ use cases, Kontakt.io is the go-to platform for better and faster care delivery operations.
We’re looking for a Senior Site Reliability Engineer to help ensure the reliability, performance, and automation of our cloud-based, real-time platform. This role will focus on keeping our platform running smoothly 24/7, minimizing downtime, improving observability, incident response, and self-healing automation. You will work closely with engineering teams to optimize infrastructure, scale systems efficiently, and ensure our platform meets the needs of our growing healthcare customers.
Responsibilities:
- Ensure 99.99% uptime of our cloud platform by maintaining highly reliable and resilient infrastructure.
- Design and implement self-healing, fault-tolerant systems to proactively prevent failures.
- Define and maintain SLIs, SLOs, and SLAs to ensure proactive performance monitoring and rapid incident resolution.
- Architect and optimize scalable cloud infrastructure (AWS) for real-time, high-throughput data processing.
- Improve and manage containerized environments (Kubernetes, Docker) to support multi-region deployments.
- Implement and enhance infrastructure as code (Terraform) for fully automated infrastructure management.
- Develop and refine a robust monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog.
- Participate in incident response and on-call rotations, driving down mean time to detection (MTTD) and mean time to resolution (MTTR).
- Conduct blameless postmortems and implement lessons learned to improve system resilience.
- Automate deployment, scaling, and failover mechanisms to reduce manual intervention.
- Contribute to disaster recovery and business continuity planning to maintain availability of critical healthcare services.
- Work closely with Product, Engineering, and Infrastructure teams to align SRE initiatives with business goals.
Our requirements:
- 5+ years of experience in Site Reliability Engineering or Cloud Infrastructure.
- Software engineering experience
- Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare.
- Deep expertise in cloud platforms (AWS), Kubernetes, and distributed systems.
- Strong background in monitoring, logging, and observability with Prometheus, OpenTelemetry, or similar tools.
- Deep knowledge of CI/CD automation, GitOps, and infrastructure as code (Terraform, etc.).
- Strong understanding of network security, access management, and compliance frameworks (HIPAA, SOC 2).
- Experience with healthcare IT, including EHR data, FHIR, and HL7 interoperability.
- Expertise in real-time distributed systems, event-driven architectures, or large-scale data pipelines.
Bonus Points If You Have:
Why You'll Love It Here
- Own Mission-Critical Reliability – Ensure hospitals and care facilities always stay online with a 99.99% uptime healthcare platform.
- Scale AI-Powered Infrastructure – Work on real-time automation and self-healing cloud systems that orchestrate care delivery.
- Drive Big Impact in Healthcare – Help reduce waste, optimize resources, and improve patient care with technology that delivers 10X ROI.
- Automation-First Culture – Minimize manual ops with cutting-edge automation, observability, and incident response strategies.
- Join a High-Performing Team – Work with top engineers, AI experts, and healthcare innovators solving real-world challenges
Ready to Build the Future of Healthcare?
Apply now and help scale the platform that care operations run on. 🚀
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