China onlyProvide remote and site technical support for installation issues, digital, APF, software, and BIM related issues, and product development. Train local employees and participate in closing reviews to ensure quality and safety. Team leadership responsibilities include people management, competence development, and daily operations.
Requirements
- Provide remote or on-site technical support for installation issues
- Provide support also in digital, APF, software and BIM related issues
- Provide technical support to ensure customer specification requirements
- Product development matrix audit points
- Piloting and implementing new product and solution
- Installation method development
- Trouble shooting tools development
- Create quality reports after site visits and list issues which require corrective actions
- List all helpdesk issues and forward corrective actions according to KONE process requirements.
- Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements
- Be aware and operate within KONE safety requirements
- Ensure each installation follows the global processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected
- People management e.g. setting targets, conducting PDP's and IDP's for team members together with Technical Field Support Manager
- Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
- Facilitate information sharing and creates collaborative working environment
- Allocate daily work together with Technical Field Support Manager
- Monitor and lead the performance and KPI/SLA adherence of the team
- Review daily priorities in the team and take appropriate action to ensure results are achieved
- Support continuous development of TFS together with Technical Field Support Manager
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Finland
Morocco only
Slovakia only