QA Content Review Specialist Intern (Hybrid)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week.

Dates of Program: May 20 - August 9, 2024 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships.

QA Content Review Specialist works on exciting products for KnowBe4’s customers. While you need to understand reasonable software security practices, you do not need to have a background in information security. The ideal candidate should be highly skilled with language and visual content, as well as be able to spot errors and see that they get fixed. The individual in this role will help edit and maintain courseware standards, style guide, and glossary where you will work together with other testers, engineers and eLearning developers in a fast-paced, agile development environment creating excellent and fun eLearning assets.

Key Responsibilities:

• Quality check online eLearning modules and provides feedback and training to courseware staff
• Provide quality control review of web-based content
• Review and edit course scripts, descriptions, storyboards, and other deliverables
• Review graphics/art department deliverables as to quality and adherence to storyboard dictates
• Provide feedback in a collaborative way that helps to make all of the departments in courseware better
• Understands web accessibility and reviews for accessible standards and best practices (ADA/508)

Learning Objectives:

• Learn to test content with JAWS
• Learn to test content with Mac Voiceover
• Learn to test content with NVDA
• Learn to proofread storyboards and edit for understandability and flow

Internship Opportunities/Experiences:

• Collaborate with a global team
• Learn essential quality assurance skills
• Participate in the production of award-winning content
• Contribute to industry-leading innovation

Training:

• Training on storyboard editing, graphics quality assurance and screen reader testing

Minimum Qualifications:

• High School Diploma
• Working towards B.A. in English (or comparable life/work experience)

Education:

• Excellent communication skills, written and verbal including proper use of grammar and spelling
• Highly skilled with computers and able to get around a cloud-based directory
• Able to correct others with grace while, at the same time, encouraging them to continue to reach for mastery

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.