Knock is a remote-first startup that helps products communicate with their users through in-house product notifications. We're looking for an Account Manager to drive renewals and expansion for existing customers.
Requirements
- 2–4 years of experience in renewals, account management, or customer success with commercial responsibility
- Experience working in a B2B SaaS environment
- Comfort negotiating pricing and contract terms with customers
- Strong written and verbal communication skills
- Highly organized and able to manage multiple renewal timelines in parallel
- Familiarity with CRM tools (Salesforce or similar)
- Understanding of SaaS metrics such as ARR, churn, and net revenue retention
- Experience working at an early-stage or fast-growing company
Benefits
- Health, dental, and vision benefits
- Flexible PTO
- Remote-friendly work environment
