United States onlyTalkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Job Summary
The Associate, Talent Operations is a foundational role responsible for executing the daily operations of the talent acquisition engine. This role ensures a high-quality experience for
candidates and internal stakeholders by maintaining data integrity, providing system support, and managing the end-to-end logistics of the hiring process
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Duties and Responsibilities
- Recruiter Support: Collaborate daily with recruiters to provide high-quality, end-to-end support and ensure all job and candidate data is accurate and compliant within the ATS.
- Scheduling & Coordination: Manage high-volume interview scheduling across various global time zones, ensuring all participants have the necessary information and links.
- Candidate Experience: Act as the primary point of contact for candidates during the interview process, providing a warm, professional, and Talkdesk-first experience.
- Data & System Maintenance: Maintain the ATS (Greenhouse), Jira support queue, and GoodTime scheduling queue with high accuracy, providing Tier 1 issue resolution for end-users.
- Administrative Execution: Manage the end-to-end job and offer approval workflow, including facilitating offer letters and post-hire tasks.
- Knowledge Support: Assist with keeping internal documentation and playbooks up-to-date within NotebookLM to ensure team-wide consistency.
- Playbook Adherence: Follow established Talent Operations playbooks to ensure consistency and compliance across the global recruiting team.
- AI Productivity: Responsibly leverage AI tools and automation to streamline administrative tasks and improve personal productivity.
- Education & Experience: Bachelor’s degree or equivalent work experience. 0–2 years of experience in Talent Acquisition, HR, or a high-volume administrative role.
- Technical Proficiency: Experience with or a strong aptitude for learning a complex talent tech stack, specifically Greenhouse, GoodTime, Replit, Jira, BrightHire, and HackerRank.
- Operational Execution: Exceptional organizational skills with the ability to manage high-volume scheduling across global time zones while maintaining extreme attention to detail in data entry and offer processing.
- Communication: Ability to provide a warm, professional Talkdesk-first candidate experience and clear internal support via Jira, Slack, and email.
- Adaptability: A "builder" mindset with an interest in leveraging AI tools to automate personal workflows and improve productivity.
- Relationship Building: Proven ability to develop trusting relationships in a high-performing environment.
- Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
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