Kimberlite

Software Publishers and Solution Providers often face significant challenges when transitioning from traditional project-based services to a more sustainable, subscription-based model. Many struggle to create a predictable recurring revenue stream, reduce customer churn, and increase overall customer satisfaction and stickiness. This is where Kimberlite Partners steps in. Our clients are looking for a proven methodology to navigate this complex shift and unlock the 'diamonds' within their existing customer base. We understand that moving to a Managed Application Consulting (MAC) model is not just a change in billing, but a fundamental transformation of service delivery and customer relationship management. Our customers need a partner who has not only theorized about this transition but has successfully implemented it at scale.

At Kimberlite Partners, we provide our clients with a clear and tested path to success in the subscription economy. Our approach is built on the deep, first-hand experience of our founding team, who were the architects behind Demand Solutions Group (DSG), NetSuite's top Solution Provider, and the creators of NetSuite's own highly successful MAC offering, Advanced Customer Support (ACS). We offer a combination of strategic consulting, system solutions, and even a white-label delivery team to help our partners develop, execute, and manage their own MAC solutions. For companies that rely on NetSuite, we offer DiamondCare, a high-touch, flexible managed service that ensures they are maximizing their investment in the platform. Our ultimate goal is to empower our clients with the strategies, tools, and support needed to not only survive but to thrive, fostering sustainable growth and building lasting, valuable customer relationships in a competitive landscape.