As our second APAC Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You’ll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, helping them get the most out of Kiln's products and services.
Requirements
- 5+ years’ experience in B2B customer success, account management, or a similar role in the technology sector, preferably in blockchain or fintech industries.
- Mandarin and English language skills.
- Excellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders.
- Strong analytical and problem-solving skills.
- Familiarity with CRM software and data analysis tools.
- An understanding of blockchain technology and its application in different use-cases.
- Ability to work independently in a fast-paced and evolving environment.
Benefits
- Competitive Salary
- Unlimited holiday
- Flexible remote working
- Choose your IT equipment
- Contribution to Internet bills
- Significant personal development and tech conf budget
- Equity Share Options in the business
