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KilnKI

Customer Success Manager

Kiln is an enterprise-grade staking platform, enabling institutional customers to stake assets and to whitelabel staking functionality into their offering. Its API-first platform allows for fully automated validator deployment, rewards, data, and commission management.

Kiln

Employee count: 51-200

JP and SG only

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As our second APAC Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You’ll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, helping them get the most out of Kiln's products and services.

Requirements

  • 5+ years’ experience in B2B customer success, account management, or a similar role in the technology sector, preferably in blockchain or fintech industries.
  • Mandarin and English language skills.
  • Excellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders.
  • Strong analytical and problem-solving skills.
  • Familiarity with CRM software and data analysis tools.
  • An understanding of blockchain technology and its application in different use-cases.
  • Ability to work independently in a fast-paced and evolving environment.

Benefits

  • Competitive Salary
  • Unlimited holiday
  • Flexible remote working
  • Choose your IT equipment
  • Contribution to Internet bills
  • Significant personal development and tech conf budget
  • Equity Share Options in the business

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Manager

Location requirements

Hiring timezones

Singapore +/- 0 hours, and 1 other timezone

About Kiln

Learn more about Kiln and their company culture.

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Kiln is an enterprise-grade staking platform that enables institutional customers to stake their crypto assets and to whitelabel staking functionality into their own offerings. The company's platform is API-first, allowing for fully automated validator deployment, rewards management, data reporting, and commission management. Kiln's mission is to democratize value creation within the digital assets ecosystem by providing users with accessible ways to earn rewards through securing networks and participating in protocol consensuses with their cryptocurrencies. As the industry evolves and the demand for integrating multiple staking players grows, Kiln aims to serve as an aggregator, simplifying the process for users to stake across various networks.

Kiln supports a significant number of Proof-of-Stake (PoS) blockchains, with a strong track record on Ethereum, where it runs a notable percentage of the network. The company emphasizes security and reliability, boasting SOC2 Type II certification and a history of zero slashing events. Kiln offers a suite of products including the Kiln Enterprise Dashboard for tracking Earn programs, Kiln Validators for enterprise-grade Validators-as-a-Service, Kiln Widget for no-code Earn section creation, Kiln Onchain for whitelabelled Ethereum staking, Kiln DeFi for accessing DeFi protocol yields, and Kiln Connect, a unified API for integration and reporting. The platform is designed to cater to a range of clients, including custodians, wallets, exchanges, treasury managers, and ETP issuers. Kiln focuses on providing a seamless and secure staking experience, allowing clients to maintain custody of their assets while leveraging Kiln's infrastructure. The company also offers solutions for restaking and BTC staking. Kiln's infrastructure is multi-cloud and multi-region, ensuring robust performance and uptime.

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Kiln

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