Collection Team Leader

About the Role

We are pleased to announce an internal opportunity for the role of Collection Team Leader.

This role is key in driving the company’s financial health by ensuring timely recovery of service charges, managing collection operations, and maintaining compliance with legal processes. You will lead the collections team, monitor performance across aging buckets, and ensure all activities are executed efficiently while maintaining a professional and respectful customer experience.

If you are results-driven, strong in leadership, and passionate about performance and process excellence — this role is for you.

Key Responsibilities

Collections Performance & Recovery

• Drive collection activities across all aging buckets (0–90 days and >90 days)
• Ensure structured and consistent follow-up on outstanding invoices
• Improve recovery rates and reduce overdue balances

Legal Notices & Compliance

• Ensure timely preparation and issuance of legal notices
• Monitor compliance with legal timelines and escalation protocols

Team Leadership & Performance Management

• Lead, coach, and develop Collection Officers
• Monitor team KPIs and conduct regular performance reviews
• Ensure strong discipline in daily follow-ups and target achievement

Client Communication & Follow-ups

• Oversee all client communications (calls, emails, notices)
• Ensure professional, timely, and structured engagement with customers

Payment Plan Management

• Review and guide structured payment plans
• Ensure alignment with company policies and recovery targets

Reporting & Data Accuracy

• Maintain accurate records of collection activities and payments
• Track performance trends and ensure timely reporting

Process Compliance & SLA Adherence

• Ensure adherence to internal processes, SLAs, and compliance standards
• Minimize delays, escalations, and process gaps

Requirements

What We’re Looking For

• Proven experience in collections, finance, or accounts receivable
• Strong leadership and team management skills
• Excellent negotiation and follow-up abilities
• Analytical mindset with strong performance tracking skills
• Ability to manage high-risk and aging accounts effectively
• Strong communication and stakeholder management skills
• High level of discipline, ownership, and accountability

Benefits

Why Apply?

• Opportunity to step into a leadership role with high impact
• Play a key role in improving financial performance and processes
• Work closely with CX, Finance, Legal, and Property Management teams
• Grow your leadership and strategic capabilitiesz