Customer Success Manager

We are looking for a Customer Success Manager to join our team. You will be responsible for owning a portfolio of 25-40 accounts across our digital health and mid-market segment. You will need to have commercial confidence, adaptability, and technical curiosity. You should have 3-6 years of experience in customer success and have worked at an early-stage company. Salary is $110,000 - $140,000 + equity. Location is fully remote (EST timezone required).

Requirements

• Own a portfolio of 25-40 accounts across our digital health and mid-market segment
• Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible
• Conduct quarterly business reviews that are actually useful
• Proactively identify upsell and cross-sell opportunities and work with our sales team to close them
• Build a real pulse on account health - usage data, engagement signals, renewal risk - and get ahead of problems before they become urgent
• Be the voice of your customers internally
• Help define what great CS looks like for wearable and digital health customers
• Bring a point of view on how AI tools can make CS work faster and smarter

Benefits

• Generous early stage options
• Regular in-person offsites
• Monthly learning budget of $300
• Flexible, remote-first working
• Monthly budget of $150 to use towards a coworking space
• 25 days off a year + national holidays
• Healthcare coverage depending on location