Customer Success Manager

Canals is a fully remote startup transforming the industrial supply chain with AI. The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals.

Requirements

• 5-8 years in Customer Success for a B2B SaaS product
• Experience working in an early-stage startup and building playbooks, processes, or systems from scratch
• Strong communication and relationship-building skills across all levels of an organization
• Comfortable explaining technical concepts to non-technical audiences
• Organized, analytical, and proactive

Benefits

• Flexible work environment
• Strong engineering culture
• Culture of ownership
• Real-world impact
• Stellar product-market fit