IT Engineer I

Job Description:

As an IT Support Engineer I, you will be the first line of support for internal teams including Operations, Product Development, and Professional Services. You’ll handle lower-tier IT issues, manage support tickets, and assist with identity and access management tasks in Microsoft Entra ID and AWS IAM. Your work will directly impact productivity by ensuring our hardware, software, and SaaS tools run smoothly.

Key Responsibilities

• Take full ownership of internally reported incidents, assessing both business and technical impacts.
• Onboard employees to C&R Software’s support portal and processes.
• Manage work assignments and priorities with guidance from management.
• Support installation and configuration of C&R hardware.
• Provide IT assistance to staff and customers across departments.
• Train end-users on hardware and software usage.
• Monitor system performance and proactively address issues.
• Update software and upgrade hardware as needed.
• Stay current with IT support trends and technologies.

Required Qualifications

• Bachelor’s degree in IT or related field, or equivalent work experience.
• 1–2 years of experience in IT support or helpdesk roles.
• Working knowledge of Microsoft 365 and Microsoft Azure AD (Entra ID).
• Basic understanding of AWS accounts and IAM.
• Familiarity with Apple devices and macOS.
• Experience supporting SaaS applications.
• Ability to create and automate workflows.
• Strong remote troubleshooting and support skills.

Personal Characteristics

• Excellent written and verbal communication skills.
• Strong prioritization and multitasking abilities.
• Team-oriented with a calm demeanor under pressure.
• Detail-oriented and proactive in problem-solving.

Competencies

• Technical Learning
• Composure
• Problem Solving
• Peer Relationships
• Intellectual Horsepower
• Written Communication
• Priority Setting

Business Unit:

Scheduled Weekly Hours:

Number of Openings Available:

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.