Technical Support Engineer (Remote - Latam)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Latin America.

We are seeking a proactive and technically skilled Technical Support Engineer to join a fast-growing international e-commerce environment. In this role, you will serve as the frontline technical expert for customers, troubleshooting API integrations, resolving technical issues, and building internal tools to improve efficiency. You will collaborate closely with customer success, product, and engineering teams to enhance processes, identify recurring problems, and contribute to innovative solutions. This is an ideal opportunity for someone who enjoys problem-solving, working directly with clients, and making a tangible impact on the overall customer experience while thriving in a flexible, remote-friendly environment.

Accountabilities

• Serve as the primary technical point of contact for customer inquiries and integration challenges.
• Troubleshoot API integration issues and provide timely resolutions throughout the customer lifecycle.
• Build scripts, internal tools, and proofs of concept to automate repetitive tasks and improve workflow efficiency.
• Document processes, best practices, and maintain internal knowledge bases using platforms like Notion.
• Collaborate with engineering and product teams to identify trends, outline solutions, and implement improvements.
• Become an expert on company services and develop a deep understanding of international shipping solutions.
• Continuously seek opportunities to enhance the customer experience and support operational excellence.

Requirements

• 1–2+ years of experience in technical account management, technical support, API integration, or solutions engineering.
• Proficient with SQL and relational databases.
• Experience coding with JavaScript, Python, HTML/CSS, and using GitHub.
• Strong knowledge of REST API services, JSON, and troubleshooting API errors.
• Familiarity with Google Sheets and data manipulation.
• Excellent communication skills, able to clearly convey technical concepts to diverse audiences.
• Empathy, initiative, and accountability in supporting customers and teams.
• Curious, self-driven, and willing to learn beyond daily responsibilities.
• College degree in a technical field or equivalent hands-on experience.
• Must be located in Latin America and comfortable with remote collaboration.

Benefits

• Competitive cash and equity packages.
• 100% remote work environment.
• Paid time off and 8 weeks paid parental leave.
• Monthly virtual team events and biannual offsites.
• Annual Work Smart Fund to support professional development and work setup.
• Opportunity to collaborate with a diverse, global team spanning 20+ countries.
• Engaging work culture that encourages ownership, creativity, and continuous learning.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. The final decision and next steps are then made by their internal hiring team.

Thank you for your interest!