Strategic Implementation Specialist (Remote - Europe)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Implementation Specialist in Europe.

As a Strategic Implementation Specialist, you will guide new enterprise customers through the full onboarding and implementation journey of a powerful SaaS platform. You’ll develop and execute tailored implementation plans that ensure a seamless transition, optimize user adoption, and accelerate time to value. Collaborating cross-functionally with Customer Success, Product, and Engineering teams, you’ll act as both a strategic advisor and a trusted partner for clients. This is an opportunity to blend technical problem-solving, project management, and customer engagement in a remote-first, high-impact environment where your work directly influences customer satisfaction and long-term success.

Accountabilities:

• Manage end-to-end implementation projects for strategic and enterprise-level customers, ensuring smooth onboarding and timely delivery.
• Define project scope, coordinate stakeholders, track milestones, and maintain clear, consistent communication throughout the implementation process.
• Build strong customer relationships by understanding business objectives and tailoring solutions to their needs.
• Guide customers through change management processes, helping them adapt to new systems and workflows.
• Leverage deep technical understanding of complex SaaS products to configure, test, and optimize implementations.
• Provide best-practice recommendations to ensure customers achieve maximum value and long-term success.
• Identify opportunities to improve internal processes and contribute to scalable, efficient implementation frameworks.
• Collaborate with cross-functional teams—Customer Success, Sales, Product, and Engineering—to ensure seamless customer experiences and knowledge sharing.

Requirements

• 5+ years of experience in implementation, onboarding, or customer success roles, ideally within SaaS or enterprise software environments.
• Proven expertise in project management and customer engagement, with the ability to drive multiple complex implementations simultaneously.
• Strong technical aptitude and curiosity, capable of understanding complex products and translating customer requirements into practical solutions.
• Excellent communication, listening, and presentation skills, with the ability to convey complex concepts clearly and effectively.
• Demonstrated ability to manage change and guide customers through transitions with confidence and empathy.
• Detail-oriented and data-driven, with strong analytical thinking and problem-solving capabilities.
• Comfortable working autonomously in a remote, fast-paced, and evolving environment.
• Bonus: experience with process improvement, customer coaching, or performance metrics management.

Benefits

• Competitive compensation: £70K–£85K (UK) or €80K–€100K (Europe), plus equity options.
• Fully remote role across Europe, including the UK, Netherlands, and Ireland.
• 10-year exercise window for stock options to ensure long-term flexibility.
• Unlimited paid time off, with four weeks strongly encouraged annually.
• Twelve weeks of fully paid family leave.
• Generous equipment, software, and home office budget.
• $100/month education budget plus additional support for conferences and learning.
• Collaborative and inclusive work culture that values quality, autonomy, and professional growth.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company managing the job opening. The final decision and next steps (such as interviews or assessments) are then managed by their internal hiring team.

Thank you for your interest!