Sr. Technical Program Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Technical Program Manager in United States.

As a Senior Technical Program Manager, you will drive the design, implementation, and optimization of large-scale, omnichannel support systems that enhance customer experience and operational efficiency. This role combines strategic vision with hands-on execution, overseeing technical projects from inception to delivery while collaborating with engineering, product, and support teams. You will lead initiatives to improve automation, scalability, and security across multiple support channels, ensuring compliance with privacy regulations and internal governance standards. The ideal candidate brings a strong technical background, proven project leadership skills, and the ability to bridge business and engineering objectives in a fast-paced environment. This fully remote role offers opportunities to influence enterprise-wide support strategies and deliver measurable impact.

Accountabilities

• Define and implement omnichannel support strategy, including live chat, phone, and custom portals, ensuring stability, scalability, and security.
• Lead cross-functional projects to improve operational efficiency, automate workflows, and enhance agent and customer experiences.
• Serve as product owner for internal support tools, developing roadmaps and acting as subject matter expert across multiple support channels.
• Collaborate with stakeholders to manage timelines, priorities, and deliverables for technical programs and infrastructure initiatives.
• Champion privacy, security, and data governance compliance (GDPR, CCPA, etc.) across support systems.
• Maintain clear documentation, metrics, and reporting to support decision-making and continuous improvement.

Requirements

• Bachelor’s degree in a technical discipline or equivalent experience (5+ years in technical roles).
• 3+ years of experience in technology management roles such as TPM, Product Manager, Program Manager, or Systems Analyst.
• 4+ years working with support infrastructure, designing large-scale omnichannel customer support systems, including contact channel configuration, routing, and user journey design.
• Strong technical breadth with ability to assess risks, tradeoffs, and system design decisions across multiple technologies.
• Proven ability to lead multidisciplinary teams and align technical and business stakeholders.
• Solid understanding of customer experience principles and support operations.
• Awareness of web privacy and security compliance frameworks (GDPR, CCPA).
• Experience with Agile methodology, Jira, project tracking, and sprint coordination.
• Strong communication, organizational, and problem-solving skills, with attention to detail.

Benefits

• Competitive base salary range of $120,082 – $210,000 USD.
• Eligibility for equity and performance-based incentives.
• Fully remote work with flexible collaboration opportunities.
• Comprehensive healthcare, dental, and vision benefits.
• Paid time off, holidays, and wellness programs.
• Professional development opportunities, including skill-building and mentoring programs.
• Inclusive and equitable work environment emphasizing diversity, collaboration, and innovation.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!