IT Infrastructure Engineer (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Infrastructure Engineer in the United States.

We are seeking a proactive and detail-oriented IT Infrastructure Engineer to provide first-line technical support and ensure the smooth operation of internal systems across the organization. This role will manage user accounts, devices, software, and system monitoring, while delivering timely and effective solutions to internal teams. You will work closely with cross-functional colleagues in a fast-paced, mission-driven environment, supporting innovative projects that directly impact organizational success. The ideal candidate thrives on problem-solving, embraces new technologies, and is committed to maintaining high standards of service and operational reliability.

Accountabilities

• Manage user accounts and permissions across multiple systems, ensuring proper access and security compliance.
• Administer corporate software and application access, track licenses, and ensure proper allocation.
• Configure, provision, and maintain end-user devices, enrolling them in Mobile Device Management (MDM) and Endpoint Detection & Response (EDR) systems.
• Monitor system logs and performance, reporting anomalies and escalating issues as necessary.
• Provide first-line technical support to internal users via ticketing system, phone, video, or in-person.
• Maintain accurate documentation of IT processes, configurations, and resolutions.
• Collaborate with other IT team members to ensure consistent and high-quality IT service delivery.
• Occasionally provide on-call support to cover different geographic regions as required.

Requirements

• Proven experience in first-line IT support or helpdesk roles.
• Familiarity with ITIL, ITSM, and Agile methodologies; certifications are a plus.
• Strong understanding of Google Workspace, MacOS, and standard enterprise applications; training provided for proprietary tools.
• Knowledge of identity and access management tools (e.g., Okta) and MDM platforms (Addigy for MacOS, Miradore for Windows).
• Experience with device configuration for Windows and MacOS, and familiarity with EDR solutions.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Strong time management and task prioritization skills in a fast-paced environment.
• Adaptability to new tools, technologies, and custom internal solutions.

Benefits

• Competitive salary with meaningful stock options.
• 27 days annual leave plus 11 national holidays.
• Health insurance coverage through a PEO.
• $40 monthly wellness allowance for fitness or wellness activities.
• Enhanced parental leave: 16 weeks full pay for primary caregiver, 6 weeks for secondary caregiver.
• $2,000 annual learning and development allowance for courses, certifications, and professional growth.
• Regular company and team events, both in-person and virtual.
• Access to gym and retail discounts through company benefits platform.
• Monthly lunch vouchers for remote team members.
• Opportunities to participate in charity and fundraising initiatives.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!