Cloud Operations Engineer II

Position:             Cloud Operations Engineer 2
Department:       Cloud Services / Innovation
Reports to:           Manager of Cloud Applications
Location:             Eastern/Central USA Only / Full-time / Work from home
Compensation: $87,500 - $100,000 USD
Open Through: November 26, 2025

Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.

CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.

The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.

Job Summary:
The Cloud Services team maintains Tessitura Network's mission-critical cloud platform serving 800+ organizations worldwide. As part of a collaborative team within Cloud Services, the Cloud Operations Engineer 2 implements, maintains, and monitors the application-layer services that power Tessitura's cloud platform with increasing independence. This role manages critical platform systems such as Microsoft SQL Server environments, Citrix virtual application delivery, SFTP services, file shares, MFA solutions, and other essential tools while working in a fully remote and cloud-based environment.

The Cloud Operations Engineer 2 works with limited guidance to ensure the reliability and performance of these applications while serving as an escalation resource and subject matter expert for application-related issues. This role collaborates effectively with other Cloud Services teams, Software Engineering, and Information Security to integrate application services seamlessly into the broader cloud environment while beginning to explore Infrastructure as Code concepts to support application deployment and configuration management.

Specific Responsibilities:

• Build, configure, monitor, and maintain application services in AWS cloud environments

• Administer virtual servers, services, and related applications to provide responsive computing environments

• Manage Citrix virtual application and desktop delivery environments, including basic troubleshooting

• Implement and maintain secure SFTP services and file transfer solutions

• Administer cloud-based file shares and storage systems

• Configure and manage MFA and identity management solutions

• Perform routine maintenance, patching, and updates to platform applications

• Install new software releases from vendors and perform system upgrades

• Collaborate with SRE team on monitoring requirements for application services and respond to alerts

• Provide Tier 3 support for application issues escalated from Global Support teams

• Analyze and troubleshoot application delivery issues within the hosting platform environment

• Document operational procedures and maintain application management guides

• Manage backup and recovery processes for critical applications

• Assume ownership for assigned services including lifecycle and monitoring plans

• Explore and implement simple Infrastructure as Code solutions for application deployment

• Collaborate with other teams to implement application requirements and resolve issues

• Provide technical guidance to newer or less experienced team members on application operations

• Handle escalated member-facing issues requiring application expertise when necessary

• Exercise discretion and judgment to ensure all operational service levels are met

• Follow defined processes for incident and change management

• Participate in a rotating on-call schedule

• Travel two to three times per year for meetups and conferences as needed

Required Skills and Experience:

• 2 - 4 years' experience implementing and maintaining enterprise application environments, as a systems administrator or comparable position

• Good understanding of cloud computing concepts and AWS services (EC2, RDS, S3, IAM)

• Proficiency with Windows Server administration and Active Directory management

• Experience with Citrix Virtual Apps and Desktops or similar virtualization platforms

• Experience with SFTP, secure file transfer, and file share management

• Understanding of multi-factor authentication and identify management systems

• Demonstrated ability to work with limited guidance while collaborating effectively with team members

• Strong troubleshooting and analytical problem-solving skills

• Basic scripting experience (PowerShell, Batch) for automation tasks

• Familiarity with monitoring tools and alerting systems

• Solid understanding of IT compliance, information security, and risk management

• Ability to serve as escalation resource for application-related issues

• Clear and concise oral and written communication to all levels of the organization

• Effective collaboration with peers, cross-functional teams, and team leaders to achieve end-to-end product and process quality

Preferred Skills:

• Basic familiarity with Infrastructure as Code tools (CloudFormation, Terraform, CDK)

• Familiarity with source control (Git, etc.)

• Knowledge of network security principles and basic implementation

• Knowledge of database backup and recovery procedures

• Some knowledge of Microsoft SQL Server administration

• Cloud certification (AWS Cloud Practitioner, AWS Solutions Architect-Associate, etc.)

• Understanding of ITIL or other IT service management frameworks

• Experience supporting highly available applications and services

• Previous experience in a 24/7 operational environment

• Familiarity with disaster recovery testing and procedures

• Previous experience in a customer-facing technical support role
  
  How to apply
  Please apply by using the online form. If you have any questions or need assistance, please contact us at careers@tessituranetwork.com
  
  Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
  
  Benefits and Compensation
  The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation.
  
  Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.
  
  Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
  At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
  
  Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
  
  Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
  
  Equal Opportunity
  Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.