Community Manager

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management softwareto minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.

We are looking for a Community Manager to cultivate and maintain an engaged and supportive online community of users. This position will use data-driven strategies to enhance community engagement, develop a positive culture, and gather insights for improvements. We are looking for a creative problem solver with strong communication skills and a strategic approach.

Join our dynamic team in a remote-first work environment, with the opportunity to come together annually for a company-wide gathering!

What You'll Do:

• Regularly analyze and report on community performance metrics, implementing data-driven strategies to enhance engagement and satisfaction.
• Develop and implement strategies to grow and engage the online community.
• Foster a sense of belonging and camaraderie among community members.
• Collaborate with team members across departments to create engaging and relevant content.
• Create and curate content for social media platforms to promote community events and discussions.
• Find opportunities for new content creation in collaboration with cross-functional teams.
• Monitor discussions, resolve conflicts, and maintain a constructive environment.
• Provide prompt solutions to community members’ concerns, collaborating with internal teams when needed.
• Capture user feedback through surveys and polls.
• Coordinate online events, webinars, and initiatives to encourage community participation, aligning with overall business objectives.
• Stay updated on industry trends, competitor activities, and new technologies to gain insights for the community.

What You'll Bring:

• 3-6 years of relevant experience, preferably in SaaS or technology.
• Ability to think creatively and strategically to drive community engagement.
• Customer-centric approach for exceptional user experiences.
• Demonstrated ability to work independently and collaboratively.
• Excellent written and verbal communication skills, creating straightforward, concise, and engaging content.
• Strong interpersonal skills for effective collaboration with various team members.
• Familiarity with social media platforms and community management tools.
• Strong organizational skills, prioritizing tasks, manage multiple projects, and meeting deadlines.
• Proficient problem-solving and conflict-management skills.

Nice to Have:

• Experience with the Higher Logic Vanilla online community platform is preferred.
• Relevant certifications such as PMP, ITIL, or related.
• Understanding SaaS products and technology.

Perks and Benefits:

• Virtual first and culturally diverse work environment spanning 8 countries.
• Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
• Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement.
• Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
• 12 weeks of paid parental leave to bond with your new family member.
• Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.

At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team.

Jama Software participates in E-Verify and will provide the federal government with your Form I-9.

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Women, BIPOC, LGBTQ, and other under-represented groups are highly encouraged to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation.