Field Service Engineer IST – Ann Arbor, MI

Job Description:

Instron® is one of the leading specialists of material and structural durability testing. In Darmstadt, Germany, Instron has the worldwide center of excellence for structural durability and crash simulation applications. We develop and deliver customized solutions for testing vehicle components with accurate, innovative and reliable testing systems, and a wide variety of technical services. We provide a variety of advanced sleds and equipment for crash simulation studies within a laboratory environment. This includescatapults with frontal, and pitch motion simulation.

Summary

We are seeking a highly motivated professional to join our team in Ann Arbor, Michigan. This role involves traveling to customer sites to perform maintenance, repair, and installation services on a wide range of Instron’s servo-hydraulic structural testing products.

As a Field Service Engineer (FSE), you will work within a global team to understand system assemblies and sub-assemblies, including their electrical, PLC, and mechanical software interconnections. You will provide both on-site and remote support to customers.

You will interface with headquarters to ensure accurate and timely responses to customer inquiries regarding support, spare parts, upgrades, and additional services. Travel to domestic and international locations is required, occasionally for extended periods.

Instron provides a company vehicle, tools, laptop, smartphone, and the support of a well-established service operation. Overnight travel is expected to be approximately 50%, including multiple weeks for training and installation work.

Qualifications

• Associate or Bachelor’s degree in a technical field, or equivalent military/trade school training.
• Strong understanding of electro-mechanical systems, including electrical, mechanical, and electronic components.
• Ability to read and interpret technical documentation related to servo-hydraulic systems.
• Proficiency with PCs, operating systems, and Microsoft Office applications.
• Hands-on experience with mechanical assembly, soldering, and software/firmware installation.

Preferred Qualifications

• Prior field service experience.

• Experience with multi-axis hydraulic test equipment.
• Familiarity with PID control of servo-hydraulic actuators.
• Knowledge of Siemens and Weidmueller automation systems.

• Understanding of sensor calibration.

• Experience operating overhead cranes for actuator and hydraulic component placement.

Additional Skills

• Self-motivated with strong organizational and time management skills.
• Excellent interpersonal and customer service skills.
• Bilingual applicants (German and English) are encouraged to apply.

Compensation Information:

This position has a starting salary range of $33.00 to $36.00 per hour. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.