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Position Summary
The Solutions Engineer supports the design, configuration, and delivery of product and platform solutions across the enterprise. This role collaborates with product owners, business analysts, engineering teams, and external partners to ensure platforms are scalable, well-documented, and aligned with business requirements. It supports technical execution by contributing to architecture design, platform configuration, and solution documentation. The ideal candidate is early in their technical career, eager to learn, and capable of contributing to solution design, system integrations, and continuous platform improvement.
**This position is not available to residents of California**.
Responsibilities
Solution Design & Implementation
- Contribute to the design of scalable, maintainable system architectures under senior guidance.
- Design configurations, integrations, and workflows across enterprise platforms (CRM, CMS, eCommerce, marketing automation, analytics tools).
- Participate in vendor evaluations, RFPs, and RFIs by comparing platform capabilities and summarizing findings.
- Conduct impact assessments for new requests or changes across systems and data flows.
- Contribute to prototypes and proof-of-concepts to evaluate solution options.
Documentation & Governance
- Prepare and maintain system documentation, including architecture diagrams, integration maps, and configuration logs.
- Support compliance and governance reviews by documenting security, privacy, and data handling practices.
- Contribute to platform governance by helping maintain configuration standards, naming conventions, and best practices.
Business & Technical Analysis
- Work closely with engineering, data, and product teams to ensure solution components align with overall architectural direction and enterprise goals.
- Support the intake process by helping evaluate the complexity, effort, and dependencies of new requests.
- Partner with product owners and business analysts to ensure solution feasibility.
- Participate in sprint planning, backlog grooming, and release cycles.
Learning & Growth
- Develop knowledge of enterprise architecture frameworks and design patterns.
- Stay current with emerging technologies and recommend opportunities for adoption.
- Seek mentorship from senior architects to grow into more advanced solution design responsibilities.
Other
- Perform miscellaneous duties, as needed.
Behavioral Competencies
- Eagerness to learn, adapt, and grow under senior mentorship.
- Ability to work collaboratively with cross-functional teams and manage multiple tasks in a structured way.
Qualifications
- Ability to document technical processes, configurations, and workflows clearly and consistently.
- Foundational understanding of enterprise platforms (CRM, CMS, ERP, eCommerce, analytics).
- Strong analytical and problem‑solving skills with attention to detail.
- Ability to communicate technical concepts clearly to non‑technical stakeholders.
- Familiarity with APIs, integrations, and cloud services (AWS, Azure, GCP).
- Exposure to data modeling, ETL processes, or workflow automation tools.
Education and Work Experience
- Bachelor’s degree preferred. Will consider candidates with a high school diploma and 6+ years of relevant work experience in lieu of a degree.
- Minimum of 4 years of experience in technical solution delivery, systems analysis, or platform configuration.
- Experience with collaboration tools like Jira, Confluence, Lucidchart, or similar.
Physical and Mental Demands
- Ability to travel up to 5% of time, may also include overnight travel.
- Work normal business hours and extended hours when necessary.
- Remain in a stationary position, often standing or sitting, for prolonged periods.
- Regular use of office equipment such as a computer/laptop and monitor computer screens.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
