Georgia onlyAbout Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREATPEOPLE and create SUCCESSTOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
We are looking for a Junior Technical Operations Engineer to join our Operations Engineering team — the bridge between operations and engineering. You will work on controlled system fixes, account adjustments, and automation tasks, while learning real engineering best practices (Git, peer review, rollback plans, testing).
Perfect for someone early in their career who understands basic software systems, APIs, and scripting, and wants to grow in a technical direction.
Why Join Us
Are you ready to make your mark?
We are looking for a Junior Technical Operations Engineer to join our Operations Engineering team — the bridge between operations and engineering. You will work on controlled system fixes, account adjustments, and automation tasks, while learning real engineering best practices (Git, peer review, rollback plans, testing).
Perfect for someone early in their career who understands basic software systems, APIs, and scripting, and wants to grow in a technical direction.
Why Join Us
- Grow your technical career with real engineering discipline.
- Work with automation, scripting, and AI-enhanced operations.
- Contribute to product and tooling improvements, not just manual fixes.
- Be part of a team focused on transparency, continuous learning, and smarter workflows.
Key Responsibilities
- Execute controlled account/data fixes using safe, version-controlled processes.
- Handle incoming technical requests through the ticketing system (no side-channel work).
- Use REST APIs (SOAP is a plus) for diagnostics and controlled changes.
- Create or update small automation scripts (Python preferred).
- Assist with AI-based automation (e.g., MCP servers, Playwright workflows).
- Document processes, maintain runbooks, and share operational learnings.
- Collaborate with engineering on tooling improvements and automation ideas.
Skills, Knowledge and Expertise
- 1–2 years of experience in technical support, QA, DevOps, or similar (or strong technical educational background).
- Basic familiarity with .NET, APIs, and version control (Git).
- Scripting knowledge — preferably Python.
- Experience with automation/testing tools (Playwright is a big plus).
- Strong analytical skills and attention to detail.
- Willingness to learn and work with structured engineering processes.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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