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InteractionsIN

Artificial Intelligence Analyst Intern

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations.

Interactions

Employee count: 201-500

United States only

Job Description

This is a temporary position for 10-15 weeks in which a student in a technical program (CS, IT, Infosec, etc.) will devise a GenAI-based solution for automating our receipt, processing, and response to customer audit questionnaires.

Job Description

  • Develop a program for leveraging AI tools, agents, LLMs, etc. in support of a Third-Party Risk Management (TPRM) Program, specifically focused on handling responses to customer audits of us.
    • Specifically, the solution should be able to parse incoming queries (which may take many forms, spreadsheets being the simplest), locate answers from existing documentation which includes previous responses to similar questions, and populate the response information into the appropriate platform or document.
  • Additionally, and as time allows:
    • Support the security and IT teams with various efforts, projects, and programs
    • Manage projects and tasks as assigned
    • Help ensure overall compliance with governance and security models (e.g. NIST Cybersecurity framework controls, Interactions policies, standards, and procedures)
    • Respond to requests for assistance from business units and other internal customers
    • Keep the Security Manager apprised of activities, issues, commitments, etc.
    • Summarize technical details into high-level requirements for presentation to CISO and other management

Job Requirements

  • Active pursuit of bachelor’s degree in Computer Science, Computer Security, Information Technology or other relevant field
  • Experience with Generative AI tools, trends, and uses
  • Ability to take initiative and work both independently and as part of a team.
  • Good verbal communications skills and concise written communication skills
  • Good organization and multi-tasking skills.
  • Familiarity with the business impact of security tools, technologies and policies
  • Familiarity with current security trends and threats
  • Working knowledge of operating systems, networks, TCP/IP, and related concepts

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Interactions

Learn more about Interactions and their company culture.

View company profile

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

About us

We’re changing the way leading brands and consumers communicate — making it easy, fast and, well, fun.

Conversation is key to everything we do at Interactions.

We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.

At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.

We’ve been expanding what’s possible in customer sales, service and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time.

And amazing conversations.

Employee benefits

Learn about the employee benefits and perks provided at Interactions.

View benefits

Generous vacation

We offer 5 weeks of time off with pay

Healthcare benefits

Medical, dental, and vision insurance

Retirement benefits

Generous 401(k) matching to help you invest in your future.

Paid parental leave

Paid family leave for all parents to support you and your family.

View Interactions's employee benefits
Claim this profileInteractions logoIN

Interactions

Company size

201-500 employees

Founded in

2004

Chief executive officer

Mike Iacobucci

Employees live in

View company profile

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Interactions hiring Artificial Intelligence Analyst Intern • Remote (Work from Home) | Himalayas