Operations Training Manager - BWW GO

RESPONSIBILITIES

Pre-opening Responsibilities

• Supports Manager of NROs and restaurant-level managers with pre-opening logistics: training materials, uniforms, and Pre-Opening Training Kit
• Participates in weekly BWW GO Open Strong preparation calls with restaurant management team
• Communicates NRO training plan and agenda and coordinates scheduled NRO training sessions with company and franchise leadership teams
• Coordinates the recommended opening inventory pars and delivery timeline with restaurant management

Training Week Responsibilities

• Executes NRO training plan
• Observes and assesses performance of restaurant team during training sessions on skill, accuracy, development, understanding, and application of learned skills
• Leads train-the-trainer (TTT) session with multi-unit operator and restaurant management team ahead of NRO training session
• Leads training week kickoff with support from restaurant management team
• Conducts daily restaurant management team meetings and wrap-up meetings to calibrate NRO performance, set goals, and action steps
• Collaborates and troubleshoots with IT on all technical needs
• Coordinates with Construction and restaurant management team to create turnover punch list items
• Reviews two-week post-opening restaurant support schedule with restaurant management and multi-unit operator

Operations Week Responsibilities

• Conducts daily recap of restaurant performance and execution with restaurant management team and multi-unit operator
• Recommends potential WCTs and possible Shift Manager candidates to management team

Ongoing Additional Responsibilities

• Connects with restaurant and multi-unit operators as needed with frequency to discuss long-term performance
• Coaches teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy, and speed of service
• Supports system-wide rollouts/activations and introductions of new products, tools, and services
• Supports all restaurant training initiatives and programs for consistent execution
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
• Leads by example, maintaining an excellent working knowledge, business acumen, and a high proficiency in all aspects of restaurant operations and reporting platforms
• Maintains a culture of diversity and inclusion while personifying company values
• Ensures compliance with all local, state, and federal laws
• Stays current on all federal, state, local, and company-required training and certifications
• As needed, reviews marketing plans, local store marketing (LSM) playbook, commercial strategies, consumer purchasing channels (online ordering and third-party delivery)
• As needed, performs restaurant audits to ensure policies, procedures, brand standards, and reputation are followed
• Other duties as assigned

KNOWLEDGE/SKILLS

• General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures, and computer operations
• Excellent influential, collaborative, and relationship-building skills
• Superior guest service and hospitality skills
• Self-motivated and a passion for teaching others
• Successful management of multiple priorities with attention to detail and organization in a fast-paced work environment
• Works autonomously and cross-functionally with integrity
• Exemplary interpersonal skills
• Strong skills in project management and cross-department collaboration
• Effective and professional written and verbal communication abilities

BUFFALO WILD WINGS CULTURE

Create Legendary Experiences

• Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)
• Upholds the knowledge of the organization’s products, offerings, and service standards
• Teaches others what makes us different from our competition and the evolving playing field around us
• Responds to guest (internal/external) requests and concerns promptly and in a positive manner
• Inspires team to impress guests (internal/external) with exceptional service
• Takes action on feedback to improve experiences

Sportsmanship/Fun

• Sees success as the entire team working together
• Creates a fun atmosphere for the team
• Partners with others to achieve individual, team, and organizational goals
• Asks questions and listens effectively
• Communicates professionally and respectfully
• Maintains a positive attitude, has fun, and shows appreciation to fellow team members

Hustle

• Has a pep in their step encouraging high energy for the team
• Sets and achieves goals
• Quickly recognizes issues and problems that need immediate attention. Guides the restaurant teams to use the BLAST model and call a “fumble” to resolve the situation
• Accepts accountability for actions and results
• Shows initiative and a sense of urgency

Spontaneity

• Adaptable while being their own authentic self. Encourages others to be themselves too
• Looks for and acts on ways to improve business results and team/personal performance
• Champions, implements, and prepares people for change
• Uses imagination and wisdom
• Thinks ahead

Builds Talent

• Attracts, retains, and develops the talent within as needed to drive results
• Provides direct, constructive, and motivating feedback to improve performance
• Creates a positive morale and spirit on the team and makes work fun
• Empowers the team to perform at their best

EDUCATION/EXPERIENCE

Required

• Minimum 21 years of age
• High school diploma or equivalent
• 5+ years’ experience with any combination of restaurant operations experience and education
• Travel as needed - up to 80%
• Certified in any state, county, or local food handling requirements

Preferred

• Bachelor’s Degree
• Coursework in restaurant management
• Leadership experience within a corporate structure
• Experience in restaurant-level management and training
• Experience in new restaurant openings and support

PHYSICAL DEMANDS This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment. If asked to perform tasks outside of physical capabilities, be sure to notify your director. These physical requirements may be accomplished with or without reasonable accommodations.

Buffalo Wild Wings GO has an atmosphere that creates stories worth telling - for our guests and for our Team Members. With our famous wings and flavors in a streamlined and counter-service environment, this is the place to start the next phase of your career. We're a brand on the rise, and we need great
people as we write the next chapter of our story.