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Insight Enterprises, Inc.II

Senior Manager of IT Service Delivery

Insight Enterprises Inc. is an Arizona-based publicly traded global technology company that focuses on business-to-business and information technology (IT) for enterprises. As a leading solutions integrator, they drive speed, scale, resilience and innovation for clients globally.

Insight Enterprises, Inc.

Employee count: 5000+

Salary: 140k-150k USD

United States only

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We are a people-first solutions integrator focused on unlocking the power of people and technology to drive transformation. As a Senior Manager of IT Service Delivery, you will lead the day-to-day delivery and continuous improvement of internal IT services that enable teammates to do their best work.

Requirements

  • 5+ years of experience in IT service delivery, IT operations, or service management in an enterprise environment
  • Hands-on experience with ITSM tools and workflows with ServiceNow required
  • Strong working knowledge of ITIL practices with experience driving governance and continuous improvement
  • Experience supporting End-user Computing and workplace technologies including Windows and macOS environments
  • Familiarity with collaboration platforms such as Microsoft 365, Teams, Slack, Zoom, or Google Workspace
  • Strong communication skills with the ability to provide clear and effective service communications
  • Ability to participate in on-call rotations including occasional after-hours support for major incidents

Benefits

  • Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year
  • Access to 11 thriving and diverse Teammate Resource Groups

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 140k-150k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Insight Enterprises, Inc.

Learn more about Insight Enterprises, Inc. and their company culture.

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We are Insight Enterprises, a global Fortune 500 Solutions Integrator dedicated to helping organizations accelerate their digital transformation and unlock the power of people and technology. Our journey began in 1988 when Eric and Tim Crown founded Hard Drives International from a college business plan and a cash advance. What started as a mail-order business selling computer storage quickly evolved. By 1991, we became Insight Enterprises, expanding our offerings to a full line of computers and accessories. Our commitment to helping businesses manage today and transform for the future has driven our growth from an entrepreneurial startup to a global technology provider.

At Insight, we architect, build, and manage solutions for complex IT environments. Our expertise spans a wide range of digital transformation services, including deep knowledge in cloud, data, AI, cybersecurity, and the intelligent edge. We pride ourselves on our longstanding relationships with over 6,000 technology partners, which enable us to deliver best-fit solutions quickly and effectively. We strive to simplify modern business processes, leading to improved customer and work experiences, enhanced business intelligence, greater efficiency, and sustainable growth for our clients. Our team of over 14,000 teammates, including more than 5,500 technical experts like architects, engineers, and software developers, operates across 19 countries, serving clients worldwide. We believe in harnessing technology as a force for good, driving meaningful change for both our clients and the communities we serve. Our core values of Hunger, Heart, and Harmony guide everything we do, fostering a culture of innovation, respect, and collaboration. We are passionate about making meaningful connections that positively impact the lives of everyone we serve.

Employee benefits

Learn about the employee benefits and perks provided at Insight Enterprises, Inc..

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Maternity and paternity leave

Support for new parents.

Teammate discounts

Discounts for teammates.

Medical assistance program

Assistance for medical needs.

2 paid volunteer days/year

Paid time off for volunteering.

View Insight Enterprises, Inc.'s employee benefits
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Insight Enterprises, Inc.

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