Account Manager - Informa Tech Founders

Company Description

Informa Tech Founders is a joint-venture between Founders Forum and Informa Tech that includes brands such as London Tech Week, EQL: HER, Elevating Founders, ClimateTech and HealthTech. This joint venture was set up to combine the unique convening power and start-up ecosystem expertise of Founders Forum with the global reach and large-scale event design and delivery experience of Informa Tech to create world class event experiences that unite and inspire the entire tech ecosystem.

London Tech Week is the UK’s flagship tech event. It champions UK and European tech on a global stage and connects the dots between the worlds of start-ups and scale-ups, corporate innovation and technology transformation, and technology policy and leadership. It is officially supported by the UK government and will be celebrating it’s 10th anniversary in 2023. We’re proud to work closely with our partners London & Partners and Tech London Advocates and be supported by Mayor of London.

https://ff.co/

https://www.londonandpartners.com/

https://www.techlondonadvocates.org.uk/

Job Description

We are looking for an experienced sales person to optimise the commercial opportunity for Informa Tech Founders. This is an account management and new business role responsible for driving event and digital sales. With a focus on consistent retention, growth, new business, product development, and expanding customer base, this is a great role for someone looking to really make an impact.

• Consistently collaborating with brand leads on new opportunities, features and prospects
• Creating a client universe for product launches, from companies, through to contacts and creating an ecosystem network
• Full customer account management, including negotiating contracts and agreements to maximize profit (not limited to)
• Operate as the lead point of contact for all matters specific to your accounts
• Build and maintain strong, long lasting customer relationships.
• Building and executing a retention and new business development strategy to grow and expand within new and existing customers including upselling and cross-selling
• Achieving revenue targets, proactively responding to inbound inquiries and self-generated leads based on market and product understanding
• Accurately positioning Informa Tech’s products, solutions and services as a solution for market and business challenges that meet the customers needs
• Reporting accurate forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
• Manage projects and engage in project management duties throughout the customer journey, working to carry out and deliver customer goals while meeting company goals
• Coordinate with colleagues working on the same account to ensure consistent service
• Keep customer information/records up to date such as interactions, transactions, account plans and record on the Informa CRM system.
• Build a social media presence through social selling
• Liaise with colleagues to keep your knowledge of new and existing products, services and solutions up to date
• Share news and insight with all internal colleagues
• Proactively develop yourself, keep abreast of the changing landscape and have a personal development plan (IDP) utilizing the Informa Tech Sales Excellence Competencies
• Keep up to date with current market conditions and competitors' products
• Attend key Informa and industry relevant competitor events.
• Work on projects across the business as and when required

Qualifications

• Industry Knowledge and expertise of Events, Digital, Media and Marketing products, solutions, and services.

Sales Expertise

• Knowledge of Sales Methodologies
• Negotiation of complex contracts
• Closing

Communication

• Effective Communication Skills, confident in articulating propositions to multiple stakeholder buyers, patience plus Executive-level communication and interpersonal skills
• Strong presentation skills, face to face, telephone, written and virtual

Systems

• Strong knowledge of Informa systems and technology including most importantly salesforce.com or similar CRM.
• MS Office including Word, PowerPoint and Excel Other
• Problem solving
• Time Management
• Global project management
• A team player who can be flexible and is comfortable with ambiguity.

Additional Information

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.

UK Benefits:

• Freedom & Flexibility: Colleagues rate us highly for the flexibility and trust they receive, with most of us balancing time in the office with working remotely.
• Great Community: A welcoming culture with both in-person and online social events, our fantastic Walk the World charity day, and active diversity and inclusion networks.
• Broader Impact: Take up to four days per year to volunteer, with charity match funding also available.
• Career Opportunity: The opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. We support and encourage internal job moves when it’s time for the next step.
• Time Out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• Personal Benefits: A flexible range of personal benefits to choose from, plus company-funded private medical cover.
• ShareMatch Scheme: Allows you to become an Informa shareholder with free matching shares.
• Strong Wellbeing Support: Through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps, and more.
• Recognition for Great Work: With global awards and kudos programs.
• International Collaboration: As an international company, you have the chance to collaborate with teams around the world.

To find out more please click our Life@Informa page - Life@Informa

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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