Salesforce Team Lead & Functional Consultant

Mission of the Role

As a Salesforce Team Lead & Functional Consultant, you will play a dual role:

1. Coaching and developing people

You guide, support and mentor consultants to help them grow professionally and deliver high-quality work.

2. Delivering successful Salesforce projects

You remain hands-on as a Salesforce Functional Consultant—leading analysis, solution design, configuration, testing, training and go-lives.

This combination places you at the heart of our Salesforce team, bridging customers, colleagues and our business unit.

Key Responsibilities

Team Leadership & People Development

• Act as the first point of contact for your team members.
• Take an active role in recruitment: screening, interviewing and selecting new colleagues.
• Ensure a high-quality onboarding and smooth integration of new employees.
• Follow up on day-to-day topics: TRM, illness, leave approvals, staffing.
• Help team members maintain an up-to-date CV and prepare them for customer interviews and project assignments.
• Prepare and conduct Performance & Career Review conversations.
• Guide team members in their professional development, growth paths and internal mobility.
• Hold regular one-to-one meetings to discuss performance, mindset and attitude.
• Advise People & Competence Managers on training, promotions, performance and compensation topics.

Salesforce Functional Consulting

• Translate business requirements into effective, scalable Salesforce solutions.
• Understand, analyse and challenge customer processes in marketing, sales and service.
• Take ownership of your part of each project and coordinate closely with teammates.
• Contribute to or lead analysis, solution design, configuration, testing, documentation, training and go-live.
• Engage proactively with customers to understand their strategic goals and advise on best practices.
• Contribute to pre-sales efforts and proposals to support Inetum’s growth.
• Work at customer sites, from home, or from one of our offices (Ghent, Mechelen, Braine l’Alleud).

Your experience & expertise

• You are an experienced Salesforce Consultant, with multiple core certifications (Admin, Sales Cloud, Service Cloud, …).
• You have at least 3 years of functional/technical experience in Salesforce implementation projects.
• Strong understanding of CRM processes and industry best practices.
• Experience in Public Sector, Financial Services or Manufacturing is a plus.
• Salesforce Industries experience or accreditations are a plus.
• Fluent in English and Dutch; French is an asset.

Your personality & mindset

• You are a respected team player and natural mentor.
• You are passionate about helping people grow and succeed.
• You communicate clearly and confidently, both verbally and in writing.
• You handle stress well and thrive in a multi-focus role.
• You work proactively, constructively and with a pragmatic mindset.
• You have a commercial attitude and enjoy building strong customer relationships.
• You are an Inetum ambassador who embodies our values.

• A meaningful career where you make a real impact on people and organizations.
• A culture of continuous learning with extensive training opportunities.
• Flexibility: home office, satellite offices, customer locations.
• Strong work-life balance with 32 days of annual leave.
• A company car with national fuel/charging card or a mobility allowance.
• Group insurance and hospitalization insurance.
• A competitive salary package reflecting your experience and contribution.

Inetum is a European leader in digital services. Every day, more than 28,000 experts across 19 countries design and implement digital solutions that help businesses, public institutions and society move forward.

With strong partnerships with Salesforce, ServiceNow, Microsoft and SAP, and a clear focus on four core businesses—Consulting, Technologies, Solutions and Software—Inetum delivers tailored digital transformation with proximity, flexibility, and deep expertise.

In Belgium, we offer an inspiring work environment where development, teamwork and innovation are central.