ImprovadoIM

Junior Technical Support Analyst

Improvado is an AI-powered marketing intelligence platform designed to help marketing and analytics teams streamline their data for impactful business decisions.

Improvado

Employee count: 11-50

Mexico only
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About Improvado

Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to join our mission.

Your Impact

As a Technical Support Analyst, you’ll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and our product’s evolution.

What You´ll Do

  • Solve Complex Data Challenges: Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) to SQL transformations.
  • Engage Empower Customers: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
  • Drive Product Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
  • Become a Platform Expert: Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
  • Build Knowledge: Document recurring cases to streamline future troubleshooting.

What You Bring

  • Technical Proficiency:
  • 1+ year in technical support or a similar role.
  • SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
  • Customer-First Mindset: Passion for translating technical details into clear, empathetic solutions.
  • Collaborative Spirit: Thrive in cross-functional teams and fast-paced environments.
  • Fluent English: Communicate complex ideas clearly to global clients.

Why Improvado

  • Work Flexibly: Remote-first culture with asynchronous collaboration and results-driven hours.
  • Shape the Future: Work directly with enterprise clients and influence a product used by industry leaders.
  • Generous Time Off: 27 days PTO + US holidays
  • Vibrant Culture

Ready to Untangle Data Empower Marketers?

If you’re curious, proactive, and eager to grow in a scaling startup, apply today! Let’s transform marketing intelligence together.
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About the job

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Posted on

Job type

Contractor

Experience level

Entry-level

Location requirements

Mexico

Hiring timezones

Mexico +/- 0 hours

Job categories

Entry Level Technical SupportTechnical Support AnalystTechnical Support Associate

Skills

SQLAPIsJiraGoogle MeetClickhousePostgresCustomer SuccessTechnical SupportMarket IntelligenceProblem SolvingCross Functional CollaborationDocumentationCommunicationHelpDesk+Data PipelinesMarketing APIsTroubleshootingData AnalystCollaboration

About Improvado

Learn more about Improvado and their company culture.

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Improvado automates marketing reporting, enabling informed budget decisions and increasing the ROI of marketing efforts. We help marketing teams streamline inefficient spreadsheet analytics and achieve deep insights into revenue generation. Improvado connects data across 500+ marketing and sales platforms to build a holistic picture of marketing performance.

As an end-to-end analytics platform, Improvado handles everything, from data extraction and normalization to visualizing data in insightful dashboards. With Improvado, it’s easy to track the performance of your cross-channel efforts, calculate complex metrics such as Customer Lifetime Value (CLV) or Customer Acquisition Cost (CAC), attribute revenue to touchpoints, and recreate customer journeys. If you're looking to quickly transform your diverse marketing data into clear, actionable insights, Improvado is the solution you need.

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Improvado

Company size

11-50 employees

Markets

Marketing AnalyticsBusiness IntelligenceData IntegrationAdvertising TechnologyMarketing AutomationSaaSBig DataData VisualizationRevenue AttributionCustomer Data Platforms

Employees live in

United States
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Improvado hiring Junior Technical Support Analyst • Remote (Work from Home) | Himalayas