Imprivata is seeking a Senior Customer Success Engineer to drive adoption and long-term value of Imprivata's Mobile solutions across healthcare customers. The role combines technical expertise, customer advisory, and cross-functional leadership to deliver measurable outcomes.
Requirements
- Design scalable, solution-oriented architectures aligned to customer environments and business goals.
- Act as a trusted advisor by translating product capabilities into measurable customer outcomes.
- Lead complex troubleshooting and resolution efforts using analytical and customer-centric approaches.
- Serve as a subject matter expert in Imprivata Mobile solutions and integrations.
- Develop and maintain best practices across customer base rooted in real-world use cases.
- Partner with Product, Engineering, Support, and Customer Success Manager teams to improve customer outcomes.
- Provide customer feedback to influence product roadmap and enhancements.
- Proactively identify risks, trends, and opportunities across the customer base.
- Deliver training and enablement to internal teams.
- Maintain documentation and activity tracking in systems such as Salesforce or Gainsight.
Benefits
- Total compensation range: $115,000.00 to $152,000.00
- Competitive total rewards package
- Top-notch work environment
- Developmental opportunities
- Fun work environment
