Join Imprivata's Privileged Access Security (PAS) team as an AppOps Engineer II. This is a remote opportunity based in Costa Rica. The team is responsible for maintaining a highly available, secure, and performant SSH-based connectivity platform that provides remote support, advanced auditing, and centralized management.
Requirements
- Maintain a highly available, secure, and performant SSH-based connectivity platform
- Provide escalation support to Imprivata Support and customers
- Interact with customers to provide support and resolution to customer escalations
- Identify, categorize, and resolve potential security and reliability issues with customer servers
- Work closely with Development and DevOps to identify, document, and resolve bugs
- Create and maintain knowledge base articles/documentation
- Explain complex technical issues to non-technical audiences
Benefits
- Top-notch work environment
- Developmental opportunities
- Competitive total rewards package
- Desire to have fun
