Immigrant InvestII

Head of Client Services

Immigrant Invest provides expert consulting services for wealthy individuals seeking second citizenship and residency through investment in various countries, ensuring a high success rate and compliance.

Immigrant Invest

Employee count: 51-200

Poland only

We are seeking a dynamic and strategic Head of Client Services to lead, scale, and elevate our premium-level client service department. This role is pivotal in ensuring an exceptional client experience — from the moment of contract signing through to successful acquisition of their new citizenship or residency status.

The ideal candidate will bring a blend of leadership, operational excellence, and a deep commitment to client satisfaction. You will be responsible for streamlining processes, implementing intelligent systems, and maintaining consistently high service standards across countries and legal jurisdictions. Some of the Key Responsibilities include:

  • Design and enforce internal service standards — including response time and key control points throughout the client journey.
  • Optimise team operations to reduce processing time, enhance internal collaboration, and improve client satisfaction metrics.
  • Act as an escalation point for sensitive or high-profile cases, resolving issues with diplomacy and professionalism.
  • Ensure seamless collaboration between legal experts, external partners, and client managers to deliver a unified client experience.
  • Delegate and oversee responsibilities effectively, maintaining high accountability and performance within the team.
  • Promote a culture of service excellence and continuous improvement, introducing innovative tools and best practices.
  • Implement a client feedback system to capture insights and drive service enhancements.
  • Champion the smart use of platforms and tools, driving adoption and improving process efficiency across the department.

Requirements

  • Proven experience leading a client service or operations department, ideally in a high-touch, international, or legal services environment
  • Comfortable working with CRM systems, process automation tools, and analytics platforms
  • Strong understanding of client lifecycle management and service excellence principles
  • Exceptional leadership, delegation, and conflict-resolution skills
  • Process-oriented mindset with experience in system implementation or service design
  • Fluent English and Russian (additional languages are a plus)
  • Experience in working across jurisdictions or within a regulated environment is preferred

Benefits

  • A mission-driven, premium service environment with global impact
  • The chance to shape and lead a high-performing department
  • Collaborative international team and professional development opportunities
  • Competitive salary and performance-based bonuses
  • Flexible working arrangements
  • Fully remote role with occasional trips to Malta or Portugal.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Director

Location requirements

Hiring timezones

Poland +/- 0 hours

About Immigrant Invest

Learn more about Immigrant Invest and their company culture.

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Immigrant Invest is a prominent consulting firm that provides specialized services aimed at helping individuals and families obtain second citizenship and residency through investment. Established in 2006, the firm has built a strong reputation as a government-licensed agent for various citizenship and residency by investment programs across the European Union, Caribbean, and Middle Eastern countries. The company operates with the principle that each client wishes to reduce their visa restrictions while ensuring the flexibility to live and travel across borders with ease. This is especially important for high net worth individuals who seek opportunities for secure relocation and expanded freedom.

The firm prides itself on its exceptional success rate of 99%, attributed to its comprehensive preliminary Due Diligence checks which help to identify potential barriers before submitting applications. Immigrant Invest employs a dedicated team of lawyers trained in international law, offering personalized, strategic plans for each client’s unique situation. Furthermore, the firm's commitment to maintaining client confidentiality and legal compliance fosters a trusting environment where clients can navigate the complexity of immigration law and investment requirements with greater assurance. With offices in multiple countries and expertise in customizing solutions, Immigrant Invest aims to deliver a seamless experience for those looking to secure their future globally.

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Immigrant Invest

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