Staff Program Manager

Position Summary:

We are seeking a seasoned Program Manager to lead Illumina’s complex marketing and eCommerce initiatives across our digital marketing platforms. This strategic role is responsible for orchestrating enterprise-level programs including the evolution of our corporate and support websites, customer portal and selection tools including the intake and execution of new product introductions (NPIs) and global campaigns. You'll work at the intersection of marketing, digital, GIS, product, and commercial teams to ensure aligned delivery and measurable impact.

This role will manage a team of project managers, providing agile leadership, strategic prioritization, and operational oversight to ensure high-quality execution across multiple workstreams.

Key Responsibilities:

Program Leadership & Delivery

• Drive end-to-end program delivery for enterprise marketing solutions such as website enhancements, personalization, and portal capabilities.
• Partner cross-functionally with Product Management, Content Strategy, UX/UI, Development and Commercial teams to align digital roadmaps and timelines.
• Develop a framework around an iterative state for individual contributors that is performance-driven and leverages analytics, user research, user testing and A/B testing data.

Team Management

• Grow in role to Lead, mentor, and develop a team of project managers operating in an agile framework.
• Oversee agile ceremonies in coordination with Digital Product Owners (e.g., sprint planning, backlog grooming) to support velocity and continuous improvement.
• Ensure consistent project documentation, reporting, and stakeholder communication across all initiatives.

Strategic Intake & Prioritization

• Manage a structured intake process to assess, scope, and prioritize requests from business stakeholders.
• Facilitate quarterly planning and roadmap alignment sessions with marketing and business leads.

Governance & Optimization

• Establish best practices and scalable frameworks for project execution, resource allocation, and risk mitigation.
• Track KPIs and operational performance metrics to drive accountability and continuous optimization.
  

Qualifications & Skills:

• 8+ years of program/project management experience, with at least 3 years in a digital marketing or web experience-focused role.
• Experience in life sciences, healthcare, or regulated industries preferred.
• Proven ability to manage large-scale digital programs, including websites, portals, and campaign ecosystems.
• Demonstrated leadership of cross-functional teams and direct reports in an agile environment.
• Exceptional organizational, communication, and stakeholder management skills.
• Experience with enterprise CMS platforms, marketing automation tools, and analytics platforms is a plus (e.g., Adobe Experience Manager, Salesforce, Google Analytics).
• Bachelor’s degree in Marketing, Business, Communications, or related field; PMP, Scrum Master, or Agile certifications.

Preferred Qualifications:

• Experience in the life sciences, industrial, or manufacturing industries.
• Familiarity with B2B marketing, web development, and digital business operations.
• Hands-on experience with A/B testing, UX optimization tools, and project management software.

Listed responsibilities are an essential, but not an exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Position Requirements:

• 8+ years’ experience in PMO, or global digital roadmap/program ownership with demonstrated improvements in process, efficiency, timelines, communication; experience in diagnostics, life sciences, or medical devices is preferred.
• Experienced working within the agile-development methodology.
• Excellent understanding of Infrastructure and microservices based architecture and web applications
• Proven ability to develop business relationships and communicate successfully with people at all levels of management; exhibit excellent interpersonal and diplomacy skills.
• Financial acumen and business savvy with understanding of business model levers and ability to strategically execute on growth plans.
• Effective communication and interpersonal skills to influence people, process and technology in a manner that enriches Illumina’s company culture and overall team performance.
• Must be organized and able to multi-task and re-prioritize as direction and goals shift, ability to drive team collaboration as well as work independently, driven by deadlines and high expectations both creatively and consistently.
• Must be a consummate team player, putting others before self, and actively engage stakeholders at all levels
• Must be focused on delivering value for stakeholders (customer and employee)