Quality Consultant - Kansas City, KS

Bringing True Hospitality to the World.

We want to welcome you to a world where you can bring true hospitality to everyone. When you join us at IHG®, you become part of our global family—a welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing your contribution, and supporting your ambition to learn and create your career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences in your way.

With over 370,000 colleagues in nearly 100 countries sharing our values, countless opportunities are at your fingertips. We’re growing; grow with us.

Job Role to Post: Quality Consultant

***Location: Remote in Kansas City, KS only

The salary range for this role is $67,680 to $73,000. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.

You can apply for this role through the link below (or through an internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Essential Duties and Responsibilities – (Key Activities)

• Work with an assigned portfolio of hotels to evaluate and document product quality levels using the standardized Standards Evaluation process and software.
• Schedule and conduct on-site visits, focusing on hotel openings, standards Evaluations, and re-visits, to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition, and design and construction.
• Schedule and conduct Specialized Visits:
  • De-identification visits of hotels no longer in the system to meet stipulations in the License Agreement
  • Incident reports recording physical damage and potential health concerns.
  • Construction visits to deliver real-time data regarding building progress.
  • Guest satisfaction-focused visits to increase hotel performance.
  • Participate in any assigned projects.
• Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels.
• Develop action plans as a guide for hotel management/ownership, listing any opportunities and actions required for improvement along with target completion dates.
• Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.

REQUIRED QUALIFICATIONS

Education –

Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience.

Experience –

Minimum 3 to 5 years of progressive work-related experience in hotel operations or equivalent preferred. Demonstrating proficiency in multiple disciplines/processes related to the position.

Technical Skills and Knowledge –

• Demonstrate clear and concise communication skills, including adapting verbal and written communication to the audience's needs and level. Consultative and persuasive communication skills are required to effectively implement programs or resolve compliance issues with hotel owners/operators.
• Demonstrate a working knowledge of personal computers, including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint, etc.).
• Demonstrate ability to schedule appointments effectively and travel to maximize efficiency and minimize cost.
• Demonstrate strong problem-solving and time-management skills.
• Demonstrate the ability to maintain a consistent, high-quality customer-focused orientation and to respond to individuals in the manner and timeframe promised.
• Knowledge and understanding of quality standards, hotel operations, or similar environments preferred.
• Attention to detail and ability to manage multiple tasks required.

ACCOUNTABILITY

Decision-making responsibilities (Key Decision Rights)

• Effective consulting skills to assist hotels with highly specialized/technical guest experience and operations issues (e.g. Product, Quality, Service, Food & Beverage).
• Makes decisions concerning scheduling. Frequency of visits based on previous assessment results and/or Overall Satisfaction scores.
• Manages home office and travel costs within established budgetary restrictions. Takes questions or problems to Regional Manager or Director for assistance.
• Interacts with hotel ownership/management, making recommendations and identifying critical improvement areas.
• Communicate with internal business partners to ensure alignment on key focus areas within hotels.

CONTACTS (Key Relationships)

Internal Key Relationships

• Franchise Performance Support: provide evaluation results and align on hotel opportunities
• Architecture & Design: provide/receive input regarding property improvements and evaluation results.
• Legal Department: concerning license agreements Failure/Default and Termination/De-identifications.
• Commercial Organization: provide input on brand standards compliance and feedback from hotel operators.
• Hotel Operations Support: align on key hotel initiatives that drive performance and provide feedback.

External Key Relationships

Franchisees and Operators: provide feedback and recommendations on quality, guest satisfaction, standards and operation guidelines that drive hotel performance and consistency.

PHYSICAL REQUIREMENTS

• Ability to travel extensively, 45-50 weeks per year.
• Majority of work performed in a hotel environment.
• Working day consists of walking and standing extensively.

We’ll reward all your hard work with an excellent salary and benefits – including a great room discount and superb training.

Join us, and you’ll become part of the global IHG family – and like all families, all our team members share some winning characteristics. We work better together as a team – we trust and support each other, do the right thing, and welcome different perspectives. It would be best if you showed us you care, that you notice the little things that make a difference to guests, and that you are always looking for ways to improve - click here to learn more about us.

At IHG Hotels & Resorts, we are proud to be an equal-opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants.