Broadcast Remote Support Engineer

Current employees and contingent workers click here to apply and search by the Job Posting Title.

The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;

• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;

• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

• iHeartRadio is the #1 streaming radio digital service in America;

• Our social media footprint is 7 times larger than the next largest audio service; and

• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

What You'll Do:

• Work within Service Now ticketing system as the primary source of work.
• Assist with identification of chronic issues and works cross functionally with all internal and external teams for resolution.
• Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure.
• As requested by the Engineering Manager or shift lead, research and provide detailed reports with regards to outages.
• Consistently set an example for co-workers ensuring that technical issues are properly identified, resolved, and escalated appropriately to TSC management as required by procedures and organization SLA’s / severity matrix.
• Must be able to work nights and weekends, variable schedule(s), holidays, and overtime as necessary or based on agreed to schedule. This position is for working evenings and overnights.
• Perform other related duties and functions as assigned by the Engineering Manager or shift lead.

What You'll Need:

• Minimum 8 years’ experience working in a broadcast technical environment supporting RF transmissions systems, multimedia studio facilities, content playout systems, broadcast oriented data networks and telecommunications systems.
• Experience with troubleshooting multiple networking and communication protocols.
• Understanding of broadcast concepts with hands on experience.
• Experience in a customer support function.
• Must be able to work in a fast-paced multitasking technical and administrative environment.
• Experience in a O365 in a workstation environment required.
• Excellent written, oral communications, and organizational skills
• Ability to work independently.
• Must be able to work overnights, weekends, and holidays. This position is for working evenings and overnights.
• This position will be virtual/remote working from home. Stable and reliable Internet is required.

What You'll Bring:

Must be able to work evenings, overnights, weekends, and holidays as required. Must have experience working in a radio broadcast environment including studio and transmitter site.

• Respect for others and a strong belief that others should do this in return

• Full proficiency and understanding of job function

• Open communication with colleagues and direct reports that encourages collaboration and team consensus

• Strong problem solving skills

• Efficiency with independent work under minimal guidance

• Commitment to process improvement for overall team effectiveness

• Professional communication that stresses diplomacy, empathy and patience

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$27.70 - $34.62

Location:

Position Type:

Time Type:

Pay Type:

Benefits:

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options

• Company provided and supplemental life insurance

• Paid vacation and sick time

• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

• A Spirit day to encourage and allow our employees to more easily volunteer in their community

• A 401K plan

• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here to learn about E-Verify.