IDSr. IAM Analyst/Engineer
IDMWORKS 
United States only
United States onlyIDMWORKS has been a pioneer in remote-work for 20 years with teams operating across the US, Canada and India. This approach has helped establish themselves as a leader in the field of IAM with their commitment to securing businesses and facilitating seamless interactions between companies, their customers, partners, and employees. This dedication has driven transformative growth in the organizations they serve.
Ready to become an integral member of a tight-knit team of IAM pros with a relentless commitment to delivering amazing customer experiences that create an environment where long-term business partnerships flourish? We anticipate what our customers need, chart a course for their success, and walk alongside them every step of the way.
Primary Responsibilities:Provide real time resolution on a wide range of technical and non-technical customer issues.Perform problem management – root cause analysis and provide resolution / workarounds. Troubleshoot and actively work on major incidents (P1) Escalate the issue to Sr. Analyst / L3 team within SLAs for complex incidents.Document FAQs, artifacts, and other knowledge management documentsPerform development and enhancement activities based on customer requirements.Willingness to receive calls and support during off-office hours and over weekend (as required)Enhance the knowledge by learning new technology (primary and secondary skill)Provide assistance and cover for other team members when required.
Experience1 - 4 years of support experience providing L2 support Knowledge and hands-on experience with any of the following IAM components: Identity Governance & AdministrationAccess ManagementSSO/FederationPrivileged Access ManagementEnterprise Directories2+ year of experience in information technology
Knowledge RequirementsKnowledge of Windows Server, SQL Server, IIS, Unix/Linux, and basic networkingAbility to understand and enhance programming logic written in Java, XML, SQL, Perl etc.Understanding of source control and support tools like ServiceNow, Service Cloud etc.Experience with web application servers (Tomcat, WebSphere, WebLogic, JBOSS, etc.)Knowledge of enterprise directories (LDAP, Active Directory, etc.)ITIL v3 Foundation or above is a plus.Good communication and interpersonal skills Good analytical approach and problem-solving skills. IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.
IDMWORKS provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IDMWORKS will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]
Elevate your application
Let our AI craft your perfect cover letter and align your resume to this job's criteria.
By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.
Elevate your application
Let our AI craft your perfect cover letter and align your resume to this job's criteria.
By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.
Apply now
Please let IDMWORKS know you found this job on Himalayas. This helps us grow!
About the job
Apply before
Aug 27, 2024
Posted on
Jun 28, 2024
Job type
Full Time
Experience level
Senior
Location requirements
Hiring timezones
United States +/- 0 hoursAbout IDMWORKS
Learn more about IDMWORKS and their company culture.
Similar remote jobs
Here are other jobs you might want to apply for.
4 remote jobs at IDMWORKS
Explore the variety of open remote roles at IDMWORKS, offering flexible work options across multiple disciplines and skill levels.
Remote companies like IDMWORKS
Find your next opportunity by exploring profiles of companies that are similar to IDMWORKS. Compare culture, benefits, and job openings on Himalayas.
Find your dream job
Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!
