Communications Specialist - REMOTE

Are you interested in mission-driven communications to support shifts in child welfare practice and help improve the lives of children, youth, and families?

ICF is seeking a Communications Specialist to join the Marketing and Outreach team in developing and implementing the communications and marketing activities of Child Welfare Information Gateway (https://www.childwelfare.gov), a service of the Children’s Bureau (CB), Administration for Children and Families (ACF), US Department of Health and Human Services (DHHS) that centralizes resources for the nation’s child welfare, adoption, and foster care professionals, along with the public.

This includes the development of communications materials and strategies designed to enhance reach, awareness, and engagement with Information Gateway and its partners, resources, and events; collecting and analyzing marketing data; and managing and scheduling social media activity.

To be successful in this role, you will need to be able to thrive in a fast-paced environment, where you can stay solution-focused, patient, and empathetic. You should be comfortable with adaptive change, and willing to take smart risks that support innovation.

Key Responsibilities

• Contribute to the development of multimedia content for outreach including, but not limited to, writing and graphic design for email and social media marketing communications.

• Assist in the management of social media activity for Information Gateway and Children’s Bureau social media channels.

• Collect and analyze digital marketing data.

• Support the administration and development of subscription-based newsletters.

• Contribute to the development and implementation of continuous quality improvement (CQI) practices to improve marketing strategies.

• Assist with the creative development and production of digital and video outreach products.

Basic Qualifications

• Bachelor’s degree in Communications, Public Relations, Marketing, or related field.

• 2+ years of experience deploying marketing and communications principles, strategies, and production processes.

Preferred Skills & Qualifications

• Experience and/or interest in emerging communications technologies

• Experience developing video and/or audio.

• An understanding of, and responsiveness to, diverse cultural, linguistic, and socioeconomic contexts is necessary.

• Ability and willingness to apply racial equity and intersectional framework to all areas of work.

• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.

• Creative and innovative thinker, team player and self-starter.

• Strong team player with the ability to build relationships, develop rapport, work with teams, and work independently.

• Ability to deal effectively with rapid change and to adapt work quickly in response to changing needs.

• Ability to exercise good judgment, discretion, tact, and diplomacy.

• An interest in human services.

• Knowledge of best writing practices for business correspondence, public relations, advertising, marketing copy, and social media

• Experience developing content using existing brand and style guides in alignment with client and industry standards.

• Knowledge of email and social media management tools and software including data analytics.

• Excellent organizational skills, with the ability to manage multiple projects, deadlines, and priorities in a fast-paced environment.

• A commitment to high quality control and superior attention to detail

• Strong interpersonal, critical thinking, and decision-making capabilities.

• Proficient in MS Office Applications: Word, PowerPoint, Outlook, Excel.

Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: