IAG GBS

IAG GBS (Global Business Services) is an integral part of International Airlines Group (IAG), one of the world's foremost airline groups. IAG is the parent company for a portfolio of renowned airline brands, including British Airways, Iberia, Vueling, Aer Lingus, and LEVEL. The business model of IAG is characterized by its unique structure, which features a lean central organization supporting agile, empowered, and focused airline operating companies. These operating companies are accountable for their individual results, while the central platform provides a competitive edge through economies of scale and world-class expertise.

Established in 2014, IAG GBS plays a crucial role within this central platform by driving innovation, efficiency, and simplicity across several key functional areas. These include finance, procurement, technology, airline services, and group-wide systems for all operating companies within the IAG conglomerate. The organization positions itself as a knowledge-creation entity, dedicated to enabling the Group to remain at the forefront of innovation and sustainability, thereby shaping the future of the aviation industry. IAG GBS is actively harnessing the power of Artificial Intelligence (AI) and intelligent automation to discover new methods for enhancing customer experience, improving operational efficiency, and promoting environmental sustainability. With a growing team of over 1,500 professionals spread across six locations in four countries, IAG GBS has a significant global presence. Its operations are located in key cities such as Barcelona, Dublin, Kraków, London, Madrid, and Newcastle. This international footprint allows IAG GBS to provide comprehensive support and services to the diverse and geographically dispersed operations of the IAG airline brands.