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Humana is committed to language accessibility—and we’re seeking a product manager to lead the development of translation and interpretation capabilities across marketing communications. As Senior Associate/Product Manager – Inclusive Communications Capabilities (Translations), you will define tools and workflows that ensure multilingual content and member interactions are accurate, timely, compliant and delivered in the language of choice for our customers.This role is central to enabling scalable, inclusive communications that support health equity, regulatory compliance, and member trust across digital, print, and telephonic channels.
This role supports the development of translation and interpretation capabilities, ensuring that member communications are available in the preferred language and format. You’ll collaborate with compliance, operations, vendor, and campaign teams to ensure language access standards—such as CMS guidelines and state-specific requirements—are consistently met. You’ll also help ensure that multilingual content is integrated into enterprise workflows and platforms, supporting timely, accurate, and culturally relevant communications across all channels.
Key Responsibilities
Capability Ownership & Roadmap Development
Define and evolve product requirements for translation workflows, vendor integrations, and interpretation services
Ensure multilingual capabilities support delivery in members’ preferred language, in alignment with CMS language access requirements and enterprise standards
Partner with platform and operations teams to enable automation, tracking, and fulfillment of translation and interpretation requests
Embed language access requirements into enterprise systems and communication design standards
Embedded Campaign Support & Cross-Functional Coordination
Collaborate with campaign and content teams to proactively identify materials requiring translation and facilitate timely conversion and distribution
Support integration of multilingual content into digital, print, and telephonic workflows
Monitor fulfillment timelines and quality, implementing feedback loops to ensure member needs are met and exceeded
Coordinate with compliance and marketing teams to ensure translated materials align with campaign goals and regulatory expectations
Compliance & Audit Readiness
Ensure all language access solutions comply with CMS requirements and enterprise accessibility standards
Maintain rigorous documentation and transparent records of translation and interpretation activities to support audit readiness and regulatory reviews
Support enterprise reporting needs, including tracking of translated communications and language preference fulfillment
AI Enablement & Innovation
Evaluate GenAI tools for automated translation and interpretation, ensuring outputs meet linguistic, cultural, and compliance standards
Support compliance with automated risk detection and sentiment analysis to identify potential issues and improve member experience
Stay informed on emerging technologies in intelligent automation, multilingual content management, and inclusive design
Continuous Improvement & Best Practices
Monitor vendor performance, translation accuracy, interpretation service quality, and member satisfaction
Leverage feedback loops and performance data to drive continuous improvement in language access capabilities
Advise on best practices for multilingual communications and foster a culture of inclusion across teams
Impact
This role enables Humana to deliver communications that are linguistically and culturally appropriate—ensuring compliance with CMS and state regulations, supporting health equity, and enhancing member satisfaction and trust.
Use your skills to make an impact
Required Qualifications
Bachelor’s Degree or equivalent work experience in Marketing, Communications, Linguistics, Information Systems, or a related field
3–5 years of experience in translation services, compliance, or marketing operations
Familiarity with CMS language access standards and multilingual content workflows
Experience in healthcare, insurance, or other regulated industries
Preferred Qualifications
Exposure to translation management systems and vendor coordination
Understanding of inclusive design principles and multilingual accessibility technologies
Experience with scaled agile frameworks and cross-functional product collaboration
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 10-22-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
