Senior Business Analyst

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Business Analyst to join our team. In this role, you will be responsible for supporting key initiatives connected to our Professional Services organization to drive meaningful insight and strategic initiatives. This individual will particularly be responsible for efforts to drive impact at scale through partner-oriented initiatives and aligning to initiatives geared to find new leverage through the organization and HubSpot customer lifecycle.

In this role, you will:

• Provide data-driven, operational, and decision-making support to the Customer Success organization and management team
• Support our operating cadence of weekly, monthly, and quarterly KPI reviews
• Develop forecasting and analysis that will drive key decision-making
• Project manage strategic initiatives with cross-functional stakeholders
• Respond to business requests, compile root cause analyses, and solve common issues
• Support cross-functional programs, processes, and systems to drive performance and productivity improvements
• Support planning, staffing, budgeting, and priorities for supported teams
• Recommend and implement changes to business processes
• Prioritize and adapt to drive key initiatives in a fast-paced business unit

We are looking for people who have:

• A Customer-First mindset and passion for supporting customer-facing teams
• Have strong communication skills and are excited by the prospect of collaborating across HubSpot and translating data into insights
• Have advanced Excel knowledge
• Data visualization software experience (Looker, Tableau, etc)
• Have Intermediate (or better) SQL skills (any SQL language)
• Familiarity with R/Python a plus
• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
• Thrive in a fast-paced working environment, can pivot and work autonomously, and are excited about working in a learning and growth culture
• Prior experience in management consulting, finance, strategy & ops is a plus
• Typically requires a Bachelor’s degree and a minimum of 4+ years of related experience; or an advanced degree without experience; or equivalent work experience.

Cash compensation range: 118500-189600 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy from Katie Burke, HubSpot’s Chief People Officer.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know theconfidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

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