HR Operations Specialist

Our HubSpot People Operations team prides itself on our innovative and flexible approach to HR, and we are looking for exceptional individuals like you to join our team as an HR Operations Specialist!

Our HR Operations Specialists provide Global People Operations support on a range of activities and processes throughout the employee lifecycle, including, but not limited to: employee benefits, mobility requests, new entity setup, data collection and analysis, operations, compliance, and HR process improvement. It’s an exciting time and place to be a part of People Operations!

In this role, you’ll get to:

• Provide a remarkable employee experience by Managing Tier 1 cases from our HR email in-boxes, addressing employees requests, and triaging with other functions as appropriate.
• Monitor inbox volume, and lean in to support ticket assignments and Tier 1 cases from other regions through resolution to ensure we meet our SLAs.
• Cross-train with other HR Specialists to broaden your knowledge and areas of support.
• Support compliance by actively monitoring and providing recommendations on policies, procedures, and practices that align with legal and regulatory requirements.
• Review "As Is" transaction and reporting processes across the People Operations Org with a continuous improvement and automation mindset, provide recommendations on whether changes, including further automation, can be made to improve the process, and partner with cross-functional teams on implementation.
• Participate in the implementation of automation of processes within your scope by partnering with Sr HR Ops Specialists, HRIS, Payroll, and other functional teams.
• Proactively audit and update HRIS (Workday) data to ensure data integrity
• Utilize HR metrics and people data to drive solutions based on trends and understand effectiveness of support provided
• Collaborate in cross-functional projects in support of our key priorities.
• Partner with the Employee relations team to provide employee relations support, from performance management through to complex investigations, offering thought partnership and coaching for all stages from case preparation through to case conclusion.
• Positively collaborate across peer groups - specifically individuals within Employment Legal, HR Operations, Payroll, Benefits, IT, and Finance to optimize processes.

Specific to in-Country HR Ops Specialists:

• Responsible for compliance with local HR regulations and responding to information requests / data audits from local authorities.
• Partner with the Employee Relations and Legal teams on in-Country investigations and performance management activities.

We are looking for people with:

• 3+ years of experience working in a Human Resources function within a lean, fast-paced work environment
• Must be Bilingual in French and English, written and spoken
• A strong customer service orientation with high attention to detail and follow through
• HR Operations experience partnering with HR functions (Compensation, Payroll, etc).
• Prior knowledge & experience with WorkDay or other HR Information Systems
• The ability to exercise sound and efficient judgment when managing complex decisions and confidential information.
• Effective communicators and natural relationship builders who can collaborate with and influence a variety of work styles and personalities
• Can do attitude and a curious mindset

We know theconfidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

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