United States onlyWe're looking for an Implementation Specialist to play a key role in delivering a seamless onboarding experience for our Custom pros by managing the migration of data from their existing systems into our platform.
Requirements
- Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations
- Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro
- Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements
- Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience
- Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support
- Maintain detailed documentation of migration processes and progress for internal tracking and customer communication
- Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness
- Communicate effectively with accounts via phone and Salesforce
Benefits
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
CA, MX + 1 more
Israel only
Nepal only