Billing and Domain Service Specialist

Job summary:

With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.

This role of the Billing and Domain Service Specialist is the primary customer contact during the customer onboarding process (from Registration to Go Live), clarifying, completing or correcting information contained on the registration forms, communicating expectations and schedules to the customer, and ensuring that the onboarding process flows smoothly. This role is also responsible for enhancing the level of engagement the customer feels during the onboarding process, thus improving the registration to go-live ratio.

Schedule:

• 11:00 am - 7:30 pm EST, Monday - Friday

What you’ll do:

• Facilitate the onboarding process for new customers by gathering all necessary billing information and documentation
• Resolve any billing related issues or obstacles that arise for customers
• Enter billing-related data into the system with a high level of accuracy to prevent errors and discrepancies in customer invoices
• Identify opportunities to streamline the onboarding process, enhance efficiency, and improve the overall customer experience during the billing setup
• Ensure compliance with data protection and privacy regulations when handling sensitive billing information
• Provide training and guidance to customers on how to navigate the billing system, access invoices, and understand their billing details
• Support other tasks or projects as assigned to meet team and business needs

About you:

• Minimum one year of work experience in the billing department,
• Work experience with billing systems and the most known payment gateways
• Excellent customer service skills,
• Excellent written and verbal communication skills in English
• Strong interpersonal, organizational, and time management skills.

What we offer:

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa team values diversity and inclusion. We have a friendly company culture built on trust and respect. With the acquisition of several companies into our product portfolio, we’re growing at an incredible rate and have ample opportunities for career growth.

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

It is anticipated that this position will be performed outside of Ontario.