Salesforce Administrator

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

About The Opportunity

Homeward is looking for a Salesforce Administrator to join the team responsible for the design, implementation, and success of our Salesforce ecosphere. This individual will be responsible for owning support issues on a day-to-day basis, developing runbooks, and contributing to new strategic initiatives. The ideal candidate is a self-starter who takes pride in ownership of their projects, is able to effectively diagnose issues, develop solutions quickly, and communicate clearly with multiple stakeholders.

Responsibilities Will Include:

• Join our Salesforce Systems Team and have an immediate impact on the company and the implementation of our Salesforce instance
• Work directly with our Product and Engineering Team, members of our Sales & Operations teams, as well as the organization as whole, to improve the process of buying and selling homes
• Prioritize and manage incoming development requests from stakeholders, and effectively oversee the ticket queue to ensure timely resolution of Salesforce issues and enhancements.
• Collaborate on projects ranging from 3rd party integrations to development of new business processes that promote efficiency, scalability, and risk mitigation
• Focus on bridging the gap between development and end users
• Contribute to documentation, product scoping, and training
• Collaborate on strategies to manage Salesforce metadata & tabular data
• Work side-by-side with our existing Salesforce experts to own Salesforce implementation and architecture planning
• Work closely with our engineering team to build integrations & develop processes that scale our operations & sales efforts
• Wear both light development and administration hats - as a growing organization, we’ll need an administrator who can fill both roles to ensure we plan data structures and configurations for scaling

About You:

• Incredibly strong ownership of delivering the right solutions at high quality
• Strong written and verbal communication skills in English
• Demonstrated ability to effectively manage an inbound stream of requests
• Proven track record of working cross-functionally with stakeholders to communicate and deliver outcomes
• Experience developing within a highly customized Salesforce environment
• Ability to be flexible, wear many hats, pivot, and enjoy a dynamic environment
• Self-starter mentality with experience devising and testing hypotheses and implementing research plans; someone who can help the business identify the right questions to ask
• 3+ years Salesforce administration experience, ideally in a growth business
• Credentials
• Required: Salesforce Certified Administrator
• Preferred/Nice to Have: Salesforce Advanced Administrator or other certifications
• Experience with business operations tools such as:
• Github
• Gearset
• Dialpad
• Zapier
• LeanData
• And other Salesforce adjacent/integrated tools
• An open and collaborative mentality, Homeward is rapidly scaling biz and working with Salesforce will require analytical rigor, well-designed solutions, & strong collaboration

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.