Application Analyst II

We are looking for a Jiva Application Analyst II to join our Application Services team.

Candidate MUST have 3-5 years working with Jiva Care Management platform.

As an Analyst II, you are at the "full working level" of our series. You’ll handle medium-level product configuration tasks that require a deep dive into business and system expertise. You’ll sit right in the sweet spot of our department—more advanced than our entry-level roles, while collaborating closely with our senior analysts on high-level system architecture and tactical plan projects.

What You Will Do

• System Optimization: Perform troubleshooting and resolve issues for core systems, internal developments, and vendor integrations.
• Configuration & Testing: Assist in designing, testing, and documenting configuration solutions and evaluating departmental workflows for better efficiency.
• Project Support: Participate in the full software lifecycle, from defining project scope and gathering requirements to implementing tactical plan projects.
• Regulatory Alignment: Help interpret policy changes from DHCS, DMHC, and CMS to ensure our systems remain compliant.
• Reporting: Generate operational and system reports to keep leadership informed on system health and performance.
• Training & Mentorship: Act as a technical resource for staff, developing training materials and facilitating sessions to ensure the team is proficient in our core systems.

What You Will Bring

• Education: Bachelor’s degree in Business, IT, Health Care, or a related field. (A Master’s degree plus 1 year of experience also qualifies).
• Jiva Expertise:3–5 years of hands-on experience with the Jiva Care Management platform is strictly required.
• Industry Experience: A minimum of 3 years of product configuration or business systems analysis experience within a managed health care environment.
• Technical Savvy: Proficiency in SharePoint, MS Office (Excel, Visio, etc.), and a solid understanding of the software product lifecycle (SDLC).
• Domain Knowledge: Familiarity with Medicaid/Medicare, national diagnostic coding, and regulatory policies (Medi-Cal experience is a plus).
• Agile Mindset: Some knowledge of Agile/Scrum environments and Application Lifecycle Management methodologies.

You Will Be Successful If...

• You can translate complex business needs into detailed product requirements.
• You are a problem-solver who knows when to handle an issue and when to escalate.
• You enjoy collaborating with a diverse range of stakeholders, from technical devs to clinical staff.
• You are organized enough to manage multiple projects simultaneously without breaking a sweat.
• You have a knack for training others and can adjust your communication style for any audience.

Additional Details

• Remote Work: This position is 100% remote.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM Pacific Time (PT). Candidates must be comfortable working these specific hours regardless of their local time zone.