GB and US onlyWe are looking for a Technical Account Manager to be the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams.
Requirements
- 1-3 years of experience in a technical support, integration, or solutions engineering role
- Familiarity with cloud platforms and comfort navigating logs, APIs, and technical tools
- Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues
- Excellent written and verbal communication skills
- Experience with support systems like Zendesk
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
Benefits
- Competitive compensation
- Equity in a growing fintech company
- Remote-first culture with flexible working arrangements
- Small team, big impact
- Professional growth
- Modern tech stack
- Mission-driven
United States