United States onlyWe are seeking a highly analytical and detail-oriented Data Scientist to support data-driven decision-making across the organization. This role focuses on building predictive models, generating actionable insights, and translating complex data into clear business recommendations.
Requirements
- Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, or related field or equivalent experience
- 2–3 years of experience in data science, analytics, or a related role.
- Experience with Salesforce and CXone
- Proficiency in Excel (pivot tables, formulas, charts)
- Experience with BI tools (Tableau, Power BI, Looker, etc.)
- Strong understanding of statistical concepts and model validation techniques.
- Ability to communicate complex data clearly to non-technical stakeholders.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Knowledge of call center metrics, operations, and workforce management concepts.
Benefits
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K
- Generous Vacation and Sick Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
